About FP Property Restoration
FP Property Restoration is a full-service emergency clean-up, restoration, and repair company that provides urgent emergency-response services that scale to the level of damage and disaster. We also specialize in damage mitigation for individual residential and commercial properties throughout Florida and beyond.
JOB DESCRIPTION
FP Property Restoration is a full-service restoration company that has 6 locations throughout SWFL with our Corporate office located in Fort Myers. We are seeking a highly motivated individual who has positive energy, is reliable, and will support our Company as it grows.
The Claims Coordinator is responsible for coordinating a loss as it is received to completed. This will include scheduling, dispatching, and getting all the required information needed on a loss. As the hub of all claims, the Claims Coordinator is responsible for speaking with the customer, customer follow-up, resolving customer complaints in a timely manner, and updating anyone involved. The Claims Coordinator will be responsible for following up daily with the OPS team to ensure that all required documentation, estimates, and procedures are followed according to required company guidelines.
Essential Functions
● Manage and audit multiple claims/loss files- including creating new jobs, confirming information, updating notes, and status, and ensuring all required documentation is in file.
· Perform daily file updates with notes from PM, Estimators, customer, and adjuster correspondence in the CRM system.
· Review file to make sure financials are correct.
· Communication with Customers, Adjusters, and Team daily- By phone and email.
· Outbound calls- to include obtaining approvals, Customer service calls, selling leads, and tracking revenue.
· Answer inbound calls and schedule accordingly.
· Respond to all Emails and Calls with professionalism.
· Toggle between multiple CRM systems.
· Maintains the confidentiality of company, client, and personnel information.
· Interpreting and enforcing Company policies and procedures
· AR Activities
Competencies
● Excellent verbal and written communication skills
● Positive Customer service skills
● Organizational skills and attention to detail
● Time management and priorities to urgent matters
● Strong analytical and problem-solving skills
● Takes direction well (coachable)
● Able to work with their peers
● PC literate- Microsoft products to include emails and multiple CRM systems or ability to learn quickly.
● Ability to function well in a high-paced and at times stressful environment.
● Work ethics that includes communication with team members and managers, punctuality, and reliability to be successful.
Work environment/location
In office and administrative environments
Physical demands
Prolonged periods of sitting at a desk
Must be able to lift at least 15 pounds at a time.
Required education and experience
● High school diploma or equivalent
● One or more years' experience in office and customer service roles
● PC literate- Microsoft products (excel, word, outlook) CRM systems and/or ability to learn and pick up quickly.
Preferred education and experience
● College degree in Accounting, Business Administration and/or Business Management
● Accounting certifications and/or training
● Knowledge of Restoration/construction industry
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Salary: From $20.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Work setting:
Education:
Experience:
- Customer service: 3 years (Required)
- Microsoft Office: 3 years (Required)
- Restoration industry: 2 years (Preferred)
Work Location: In person
The pay range for this role is:20 - 25 USD per hour(Main Office)
PI275559490
