PBX Operator - Part Time - Sat/Sun 7p-7a
FRANKLIN-TN-37064-United States
ABOUT WILLIAMSON HEALTH | Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,300 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, which recently opened its new Boyer-Bryan West Tower, offers extensive women’s services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children’s Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.
Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.
Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid
Williamson Health is an equal-opportunity employer and a drug-free workplace.
Position Summary:
Highly motivated individual where skills, experience, and dedication can effectively be utilized to meet the goals of Williamson Medical Center, patients and the community we serve. Possesses a strong positive customer service work ethic and ability to communicate with the public, community, family members, co-workers and management team in a positive cohesive professional manner. Operates telecommunications console in placing, receiving and relaying calls. Answers all incoming calls while performing overhead paging, code announcements and other duties in accordance with approved policies and procedures.
Position Requirements:
Formal Education / Training:
High school diploma or equivalent.
Workplace Experience:
Three years PBX/Customer Service Experience Preferred.
Equipment and Skills Training:
Meditech, Fax, Copier, time and attendance, Multiple alarm systems, Education system, PBX console, security radio, hand-held communication equipment, paging equipment, and email.
Physical Environment:
Office/clinical environment.
Physical Effort:
Prolonged sitting, consistent repetitive keyboard and terminal usage. Consistently work well under pressure and can function independently. Efficient verbal and written communication. Able to communicate in English verbally and legibly.
Key Results:
Operates telephone console to route incoming calls and place outgoing calls, operating the paging system.
Responds to internal alarms and alerts while necessitating the paging of corresponding internal codes.
Properly handles outages, emergencies and disasters which effect disruption of telephone service to the hospital.
Uses the correct date, time, and room rate accommodation for all room transfers, status changes, and newborn admissions.
Understands PBX runs 24/7. Willingly accepts work assignments, change in daily routine, and hours that may vary to accommodate staffing needs.
Consistently performs all PBX duties timely and accurately including all afterhour’s reports and duties.
Reports concerns requiring attention to supervisor or director. Is a problems solver that brings possible solutions with the concerns or problems.
Is available and accountable to provide on-call coverage when assigned.
Participates in departmental meetings/huddles/etc. and recommends improvement opportunities, Seeks and performs other related duties assigned by Supervisor/Manager or Director
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