Do you enjoy solving problems? Are you passionate about IT? Do you enjoy relationship building and providing a great client experience? The CIC Help Desk team provides IT services support for CIC campuses and training to local staff. Be a part of that fascinating group and help us build and support the new startup community in Poland! We are currently looking for a candidate for the role of IT Specialist.
ABOUT CIC & CIC WARSAW
CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster. We have locations in Boston, Cambridge, Philadelphia, Providence, St. Louis, Rotterdam, Warsaw, Fukuoka and Tokyo and are growing into other cities with ambitious plans for the future.
CIC Warsaw, opened in 2020, is one of the largest innovation-oriented centers in Europe. Our office is located directly next to the Warsaw Central train station and is housed within Varso Place, a new landmark on Warsaw’s map with the tallest building in the EU. Our Warsaw team consists not only of community and relationship teams working together to provide the best community experience but also Finance, IT, Software Development and Recruiting teams supporting our global efforts.
Learn more about us here.
YOUR DAY-TO-DAY WORK
As part of the Core Infrastructure Team (CIT), you will be a member of the Global Help Desk Technical Support team. The CIC Helpdesk team provides support for all CIC locations globally by helping to open new campuses, training local staff, and providing general support for IT services. You will work closely with several team members located across the globe in Warsaw, Cambridge, MA and in Tokyo. You will be responsible for introducing existing processes to new locations and developing new ones that will improve the work we do and the support we provide. This role will also require occasional international travel to other CIC offices.
Your primary responsibilities will be:
• Provide 1st and 2nd line support for the CIC’s IP networks, WiFi, video surveillance, door access control, printing and other core systems and escalate non-routine issues to the next level of support.
• Maintain Google Workspace Enterprise environment, including onboarding and offboarding processes
• Participate in IT and business lead projects
• Work on routine tasks automation
• Manage endpoint assets lifecycle
• Work with vendors and set up new office networks and electronic access control systems.
• Manage data and systems availability, access control and service continuity to agreed standards that stand up to our client expectations.
ABOUT YOU
You are a dedicated professional with around 2-4 years of experience, who likes to work in a fast-paced, constantly changing, international, start-up environment. You like dealing with new technical issues and you treat your job as an ongoing adventure.
More specifically, as our ideal candidate, you are:
• Personable, naturally enjoy helping others, and calm in a hectic environment.
• Detail oriented and organized with solid time management skills.
• Self-motivated and proactive in taking ownership and responsibility for tasks and leading them to completion.
• A true team player with the capacity to foster and maintain positive working relationships with clients, colleagues, building management and vendors.
• Able to work comfortably with everyone, treating everyone as an equal.
• Able to bring a fresh perspective and new ideas to everything.
• Able to communicate professionally, both verbally and in writing.
Our team members thrive in a collaborative work environment where they contribute to innovative, meaningful work that makes an impact in communities around the world. We value problem solving, service orientation, and teamwork equally.
YOU HAVE
• At least 2-4 years of experience in IT.
• Sound knowledge of IT infrastructure and computer operations like IP Networks, Firewalls, WiFi/WAN/LAN, Access Control, Printing, A/V Systems.
• Experience in working with ticketing systems and processes.
• Eagerness to learn.
• Excellent customer service skills.
• Ability to think logically and solve problems.
• Strong collaborative nature, as well as the ability to work independently.
• Written and verbal English communication skills on B2/C1 level.
• Flexibility to work in North American time zones, with occasional schedule adjustments.
• Ability to participate in highly complex projects.
• Detail-oriented approach with well developed analytical skills.
• Ability to travel
OUR OFFER
• Full-time employment contract (no B2B option).
• Starting compensation 12.000 PLN gross
• Private medical care (family or individual plan).
• City transportation card (ZTM).
• Apple laptop and mobile phone as your working tools.
• Multiport card.
• Access to Venture Cafe Warsaw, a weekly Thursday gathering involving high-impact programming designed to engage the broader entrepreneurial community.
Please submit your application in English. Thank you!
CIC welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status or disability. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.
PI275192622
