About Cadencia
Join Cadencia—a dynamic, forward-thinking company that connects top-tier professionals in Mexico with leading U.S. and Canadian clients. Since 2021, we've built a reputation for excellence in roles like accounting, project management, and administrative support. With options for remote and in-office work, we offer a supportive environment where innovation, teamwork, and career growth are at the core. Enjoy competitive pay, great benefits, profit-sharing, and the chance to make a real impact. At Cadencia, your talent is valued, your growth is prioritized, and your work truly matters
About the Role
We"re looking for a detail-oriented and proactive professional Collections Specialist to join our Finance Operations team. In this role, you'll play a key part in ensuring the accuracy of customer contracts, supporting our billing system migration, and improving overall accounts receivable processes. This position requires strong collaboration with internal teams and a sharp eye for identifying and resolving inconsistencies before they become issues. If you thrive in fast-paced environments, have a knack for documentation and cross-functional coordination, and are eager to deepen your knowledge in collections and billing workflows, we'd love to meet you.
What You'll Do
- Customer Contract Validation: Carefully review customer agreements to ensure complete accuracy, including client details, lease/sale terms, serial numbers, dates, and payment conditions.
- Billing System Migration Support: Assist in the collection, validation, and input of key data (financials, contract history, and payment records) during the transition to a new billing platform.
- Training in Collections Processes: Participate in ongoing training to understand effective collections strategies and tools, with a focus on client communication and dispute resolution.
- Cross-Functional Coordination: Work closely with sales, billing, and customer service teams to resolve contract discrepancies and maintain consistent documentation.
- Digital Record Management: Help organize, archive, and maintain digital records for customer contracts and validation documentation in line with audit requirements.
- Active Account Reviews: Analyze current accounts for potential issues before the collections process begins, taking a preventative and customer-centric approach.
- Policy & Compliance Adherence: Ensure all work complies with internal standards for accuracy, documentation, and regulatory alignment.
What You Bring
- Experience in contract administration, billing, or accounts receivable is a plus
- Excellent attention to detail and organizational skills
- Strong communication and teamwork capabilities
- Proficiency with digital tools and document management systems
- A learning mindset and readiness to engage in continuous training
What we Offer
- Competitive Salary
- Food Coupons
- Health Insurance
- Above-the-law Benefits
- Opportunities to work with automation tools and cross-functional teams
- A collaborative and flexible work environment
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