Member Services Rep
Syracuse-NY-13201-United States
Since 1887, Crouse Health has been a leading healthcare provider located in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued.
Crouse’s Credit Union teamis hiring a full time Member Services Representative.
Pay Range: $19.00-$25.00/hourly
Schedule: Monday-Friday, 8:00am-4:30pm
Member Services Rep. Position Responsibilities:
- Provides exceptional customer service to all Credit Union members.
- Assures appropriate confidentiality concerning all Credit Union related matters.
- Receives share drafts/checks and cash for deposits to accounts, verifies amounts, examines share drafts/checks for proper endorsement, and accurately enters deposits into computer records.
- Processes withdrawals from accounts and/or share draft/check cashing, verifies amounts, and enters withdrawals into the system accurately.
- Cashes share draft/checks from a variety of accounts upon proper verification according to credit union policies and procedures.
- Places holds on accounts for uncollected funds.
- Issues money orders, CDs and other credit union products.
- Balances cash drawer at the end of the shift and compares totaled amount to computer-generated proof sheet. Researches and resolves discrepancies.
- Cross-sell additional credit union services as applicable.
- Helps to guide and assist other Member Representatives in the efficient handling of member needs.
- Assists Loan Specialist as required.
Member Services Rep. Position Requirements:
- 1-3 years credit union/banking experience preferred.
- High school diploma or equivalent required.
- Course completion relating to Accounting and/or Data Entry preferred.
- Experience with Microsoft products including Microsoft Word, Excel.
- Secretarial and clerical experience in all aspects of office operation preferred.
Benefits Overview
- Medical, Dental, Vision, FSA, and 401K.
- Company paid life insurance.
- Tuition Assistance and Workforce Development Opportunities.
- Crouse Health Employee Assistance Program.
- Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.
- YMCA Subsidy program.
PI274812776
