Patient Account Tech I (Customer Service)
Chesapeake-VA-23320-United States
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GENERAL SUMMARY
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The Patient Account Technician provides support necessary to facilitate the revenue cycle process which may include, but is not limited to: patient registration, insurance verification, collection of co-payments, obtaining authorizations, third party follow-up, and billing inquiry functions. Duties may include clerical support for department. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Reports to department leadership.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
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Accurately bills, collects and maintains patient accounts.
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Communicates with patients, payers, vendors, hospital departments, and outside parties in relation to patient accounts.
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Greets, instructs, directs and assists visitors to the department.
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Supports the department as needed to ensure services performed positively affect the revenue cycle process.
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Performs other duties as assigned.
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LICENSES AND/OR CERTIFICATIONS
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MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
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Position requires a high school diploma or equivalent.
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Minimum of six months customer service and/or document imaging experience acquired in a hospital patient account, physician office or medical services organization required.
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Must be familiar with third party insurance follow-up, cash application, billing processes and credit resolution processes.
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Proficiency in computer keyboarding skills required.
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Ability to relate well with the public.
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Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
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WORKING CONDITIONS
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Normal office environment with little exposure to excessive noise, dust, temperature and the like.
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PHYSICAL REQUIREMENTS
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Click here to view physical requirements.
PI274744291
