Registration Clerk
West Plains-MO-65775-United States
The Registration Clerk is responsible for coordinating the insurance clearance process by completing financial clearance for patients being admitted into the hospital.
Essential functions of this position include:
- Greet, register, instruct and provide general assistance to patients while providing superior customer service and respect to patients and families.
- Accurate data entry of demographic, regulatory questions and financial information into computer
- Effectively verify and communicate to patients and their family insurance eligibility, filling, collections and payment responsibilities.
- Collections: Correctly collect co-pays, co-insurance, deductibles and set up payment
- Maintain and balance cash drawer
- Answer phones, take messages and return voicemails
- Medical Records: Following appropriate HIPAA guidelines provides medical records to primary care providers, insurance carriers, referred providers and patients per patient request.
Essential Skills and Experience:
- Basic typing and computer proficiency
- 1 – 2 years of Customer Service experience
- Detail-oriented with exceptional interpersonal communication skills
- Strong team player
- Time management: the ability to organize and manage multiple priorities
- Commitment to company values
- Ability to work independently and with the public in a high-pressure environment while maintaining excellent customer service.
- Flexibility with schedule; including day, evening and weekend hours as needed
- Basic math skills and accurately process money transactions
- Experience with office equipment: Microsoft and Outlook platforms; multi-functional printer/copier/fax, multi-line phone system.
Required Education:
High School Diploma or equivalent. Associates and /or additional college preferred. Work experience could be equivalent to college.
PI274748513
