PFS Customer Service Associate
Saratoga Springs-NY-12866-United States
Patient Financial Services Customer Service Assoc.
Location: Saratoga Hospital, 59D Myrtle Street Park, Saratoga Springs, NY 12866
Employment Type: Full Time
Shift/Schedule: Day shift
Department: Patient Accounts
Salary Range: $18.00 - $27.45/hourly based on experience and qualifications
About Saratoga Hospital
At Saratoga Hospital, we’ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.
About the Role
We’re looking for a dedicated Patient Financial Services Customer Service Assoc., to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you’ll be a vital part of our team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment.
What You’ll Do
You'll be responsible for customer service duties, including greeting customers, answering and directing incoming calls as well as performing skip tracing and insurance information follow-up. You'll assist and solve customer issues within department guidelines and policy. Duties will also include compiling reports and preparing FINNOT (Final Notice) for mailing, financial assistance renewal letters and applications, and collecting and posting payments from customers and mail.
You'll apply self-pay discounts according to our policy and process self-pay refunds, including all documentation necessary for refunds. You'll work different reports out of Meditech, screen patients for Medicaid eligibility by looking on EPACES. You'll distribute mail, work returned mail and attorney requests. You'll also be responsible for office supply inventory. Assists with other tasks assigned by management or financial counselors.
What You Bring
- High School Grad or GED required. At least 1 year office experience and at least 6 months handling high volume phone calls is strongly preferred
- Medical Office background preferred. Medical terminology certificate preferred
- Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job
- Posts payments using KeyBank Back Office
- Familiar with payers and billing guidelines
- Working knowledge of Passport and patient eligibility verification
- Working knowledge of explanation of benefits, CPT-4/HCPCS codes, and ICD 10 diagnosis codes
- Must be able to multitask while remaining professional, focused, composed and positive
- Excellent customer service skills and must display integrity, friendliness and compassion
- Must have proficient computer skills
Why Saratoga Hospital
- A caring, community-focused culture rooted in teamwork and trust
- Supportive leadership that invests in your development and well-being
- Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide.
- Opportunities to grow within the Albany Med Health System
- Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions
Our Commitment
We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you.
How to Apply
Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.
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