JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time remote employees spread throughout the country. The reason JMARK is a "best" place to work can be summed up in one word: culture. Nurturing a respectful, supportive, dynamic, spirited culture among the more than 135 individuals that make up JMARK is a point of passion for CEO Thomas Douglas. It matters so much to him that every decision made regarding JMARK is run through the filter of how it will impact the culture at large—as well as every employee on an individual level.
This dedication to creating a positive environment has been instilled in every leader at any level—including the board of directors—and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations. The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.
People First. Technology Second. At JMARK, we don't just support networks—we support the people and businesses who rely on them. We're on the lookout for a Network Engineer who thrives on solving complex challenges, builds rock-solid relationships with clients, and believes in delivering WOW-level service every day.
About the Role
You'll be a front-line hero for our clients, providing both onsite and remote technical support with an eye for proactive problem-solving and a passion for keeping networks humming. This position requires both autonomy and collaboration as you help shape the stability and security of our clients' IT environments.
If you're someone who loves solving problems before they become disasters, doesn't shy away from accountability, and can explain tech in plain English to executives and end users alike, we want to hear from you.
Key Responsibilities
Technical Mastery
- Troubleshoot, resolve, and document complex network and server issues with professionalism and urgency.
- Support and maintain client networks, infrastructure, and virtualization environments (VMware, Hyper-V, SQL, Remote Desktop, and more).
- Utilize ConnectWise, Active Directory, Powershell, and other advanced tools to ensure seamless IT operations.
- Perform installations, migrations, upgrades, and proactive maintenance activities.
Client-Focused Service
- Deliver clear, courteous, and solution-oriented communication to all users, regardless of technical ability or title.
- Lead or assist with Routine Health Assessments (RHAs) and help other engineers grow their capabilities and communication.
- Identify systemic issues and provide sustainable solutions—or escalate when needed.
Team and Project Involvement
- Collaborate with Service and Project Managers to tackle strategic and tactical initiatives.
- Keep your queue and board squeaky clean, organized, and moving.
- Assist with scheduling, ticket review, and documentation excellence.
Qualifications
Must-Haves
- 18–36 months of experience in a similar role or proven technical proficiency.
- Strong grasp of Microsoft ecosystems, Windows Server environments, and desktop support.
- Proficiency with VPNs, IPv4/IPv6, Office 365, Exchange, and network security practices.
- Valid driver's license and reliable transportation (motorcycles not suitable).
Bonus Points
- Prior experience in a Managed Services Provider (MSP) or Microsoft Partner environment.
- Familiarity with ConnectWise or similar PSA tools.
- Experience mentoring junior techs and/or leading small projects.
At JMARK, you're not just another tech—you're a valued partner in our mission to create strategic IT environments where businesses thrive. We take care of our people, encourage development, and know that a little fun goes a long way.
If you want to be part of a company that believes in honesty, passion, teamwork, excellence, accountability, and, yes, fun, let's talk.
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