At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
Duties
oMeets or exceeds all criteria and expectations of a Customer/Program Success Associate.
oDisplay a high level of productivity, program knowledge, expertise, sound decision making and proven ability to function with high degree of autonomy.
oProvide primary support and solutions for escalated/complex inquiries from internal and external customers.
oAct as Subject Matter Expert and/or fluent in multiple programs/systems demonstrated by Tier 3 ranking in a minimum of one program.
oProactively identify process enhancements that will improve department results and efficiencies.
oFunction as a change leader by embracing change and influencing team members to positively adapt to change.
oAbility to act as a shift point of contact for the team to ensure appropriate coverage is met and elevate team member knowledge.
oServe as a leader for TreviPay policies/procedures and provide input to leadership for process documentation.
oAssist in testing systems and applications.
oPerform other duties as assigned by leadership.
Skills
oMeet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
oMinimum three years of customer support experience with heavy inbound call volume.
oSelf-motivated and enthusiastic with a desire to be in Customer Success.
oOrganized and self-sufficient with minimal supervision needed and above average ability to communicate summary of completed tasks to leaders.
oExcellent ability to independently manage challenging customer situations. This encompasses de[1]escalations and escalations to leadership when appropriate.
oCoachable with ability to improve performance based on feedback. Work with leadership to create an implement action plans.
oProficient with Outlook, Word, Excel, Service Cloud, and program software.
oStrong ability to work in a team and independent environment; performance sets example for others to follow.
oAdvanced ability to consistently meet expectations in an ever-changing environment.
oProfessional written and verbal communication skills at an advanced level of proficiency.
Core Competencies
oDemonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict, encourage others.
The following includes actions and conscious inactions that team members, individually and within the group, are expected to display in all interactions.
oActive Listening
oHelpful
oAuthentic
oHighly Responsive
oChange Agent
oPositive Attitude
oConfidence
oPositive Body Language
oDisplay
oMindfulness Resourceful
oEmbrace Empathy
oTeam Mindset
oFlexible
oTone of Voice
oForward Thinking (Critical, Analytical, Creative)
oTrustworthy
What is in it for me?
·Work in a friendly and caring company where teamwork is key
·Work with skilled people that are invested in your success and growth
·Remote working is the new normal with flexible work options and paid holidays
·Competitive salary with a comprehensive benefits package starting day one
·Work in a fun environment that promotes creative thinking and a positive attitude
·Career development opportunities
·An open-door policy which means your voice will always be heard
·A robust Employee Referral program
At TreviPay we believe:
·in saying yes to unique and challenging requirements
·empowered team members are creative team members
·our products make the customer’s day just a little bit better
·work/life balance makes us all more effective
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