Company Overview:
Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), and The Milton at Twinbrook Quarter. Coming soon Hampden House (2025). Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.
The Property Administrator is responsible for providing administrative support to the Management and Engineering Team. This position is also responsible for providing prompt and courteous assistance and a high level of customer service to the residents of the Kennedy-Warren.
Duties & Responsibilities:
- Responsible for assisting with: answering telephone calls, assisting with or resolving problems with the caller and delivering verbal or emailed messages to the appropriate person(s) in a timely fashion.
- Provide administrative support during the contract bidding process.
- Process purchasing paperwork, including input of invoices, researching, coding, and tracking.
- Manages the apartment turnover process by scheduling service team for needed repairs, painters, and cleaners.
- Administrative duties including typing and proofreading all correspondence and reports, filing, maintaining up-to-date resident contact lists and resident lease files, purchasing, and maintaining office supplies and equipment.
- Maintains resident communication such as: updates weekly resident newsletter with new community activities and items of interest, emails resident notices for building projects and initiatives as needed. Performing other administrative duties as assigned.
- Assisting with the work ticket system and full process from start to finish, including but not limited to: entering and closing tickets, providing daily updates and following through to completion for resident satisfaction.
- Coordinating resident move-ins and move-outs, coordinating and cleaning contractors, and otherwise promptly assisting residents as needed.
- Facilitate, maintain, and update all shared team calendars, complete assigned to-do’s, and communicate with team members on assigned projects.
- Assemble and maintain the vendor schedule, updating and reporting changes daily and as they occur in real-time.
- Perform back-up duties to General Manager when those individuals are not in the office. This includes becoming familiar with company emergency policies and procedures and using good judgment in emergency situations.
- Completing special projects as assigned.
- Assist in the ongoing resident outreach programs and resident appreciation events.
- Excellent attendance and punctuality are essential functions of this position.
Job Requirements (Skills & Abilities):
- Friendly, helpful team player with a positive, customer-service attitude.
- Strong problem-solving skills coupled with the ability to work independently and effectively manage multiple tasks and prioritize accordingly.
- Excellent interpersonal and communication skills (both verbal and written).
- Flexible, versatile, and able to adapt to rapidly changing priorities.
- Quick learner, independent worker/thinker.
- Enthusiastic, self-starter. The ability to keep processing moving forward and taking initiative as appropriate.
- Bright, capable, logical, intelligent.
- Exercise good judgment and takes initiative to properly address and resolve issues.
- Strong organizational skills and ability to partner with manager to increase efficiency and organization.
- Ability to prepare draft correspondence from verbal guidance and/or notes and proofread to detect and correct grammatical and spelling errors.
- Strong professionalism required.
- The ability to work well under pressure.
- Strong computer skills required: Microsoft Word, Microsoft Outlook, Microsoft Excel, and Adobe PDF.
- Intermediate capabilities with other Windows programs and the operation of a PC in general. Ability to learn and effectively use internal software packages such as Yardi.
- Strong analytical skills, including the ability to accurately collect, interpret, organize and evaluate detailed data. Strong attention to detail required.
Education / Licenses / Certifications:
- High School diploma or equivalent required.
- Two (2) or more years of office experience, preferably in the property management, retail or customer service industry.
The Residential division is proud to be an equal opportunity workplace. We foster an environment that recognizes employees’ unique skillsets and ensure that all employees have an equal opportunity to grow and advance.
If you are a candidate in need of assistance or an accommodation in the application process, please contact corporate.resumes@bfsaul.com or 301-986-6000. Equal Opportunity Employer/Veterans/Disabled
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