Patient Access Specialist - Emergency Department
Pleasant Prairie-WI-53142-United States
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POSITION PURPOSE
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A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, departmental support and WQ (work queue) management.
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MINIMUM EDUCATION REQUIRED
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High School or Equivalent (GED)
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MINIMUM EXPERIENCE REQUIRED
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LICENSES / CERTIFICATIONS REQUIRED
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Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
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KNOWLEDGE, SKILLS & ABILITIES REQUIRED
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Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
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Excellent computer and customer services skills.
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Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
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Familiarity with internet, email and Microsoft office.
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Effective written and verbal communication skills required.
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Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity.
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Experience in patient registration, insurance verification and health insurance plans.
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PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
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Executes arrival registration by adhering to registration standards
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Accurately identifies and enters patient’s insurance coverage
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Manages and resolves departmental assigned WQs
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Performs insurance verifications
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Registers patients for outpatient tests and procedures
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Performs direct admission workflow
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Provides departmental support
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Proficient use of healthcare software utilizing established standards
PI274168724
