About Sifted
Jess Legge and Kimberly Lexow were masters of the 9 to 5 - working at a high-growth tech start-up, with one question: “Could the work lunch be better?”
It's an expectation these days that work is hard and fast. But lunch doesn't have to be that way. Imagining an office where employees want to stick around and share a table of inspired food, Legge and Lexow founded Sifted in 2015.
Since then we've delivered millions of meals to Fortune 500s and high-growth startups across the US. When COVID-19 hit, our clients needed a partner to help them manage their new normal. That's when we created our virtual team building experiences. Now as companies fully embrace the future of a flexible workplace, Sifted has become a comprehensive employee experience partner offering both in-office catering services + an extensive portfolio of engaging virtual experiences for distributed teams.
We use 7 core truths as the framework of our employee engagement programs and team culture :
- Good food is powerful
- Simple food is the best food
- We support regular people with big ideas
- We make mistakes and evolve
- We appreciate people's differences
- We seek, listen and implement feedback quickly + enthusiastically
- We are our clients' biggest fans
Sifted kitchens are zero food waste with all food scraps being composted and all leftovers being donated everyday. Since launching our donation program, Sifted has donated over $3M in lunches to those who experience food insecurity in our 6 cities. We believe that as our company grows, so does our responsibility therefore we're constantly looking for ways to improve sustainability and protect our natural resources.
Want to learn more about Sifted? Click here to visit our website!
About the role
Sifted is seeking a Service Lead to champion our on-the-ground operations and provide consistent, confident leadership to our Host team. In this highly visible role, you will act as the day-to-day leader for service staff, a trusted liaison between the field and Atlanta Operations leadership, and a key point of connection for client-facing moments.
While this is not a formal management position, the Service Lead plays a critical role in ensuring team coordination, service quality, and organizational alignment.
As a Service Lead, you'll own the daily rhythm of service. You'll lead the Host team through kitchen opening, food service, and closing, ensuring that every detail—from logistics to team morale—is executed with consistency and care.
With direct support from the Community Manager and City Manager, you"ll act as the glue that keeps teams connected and services running smoothly.
This is a people-first leadership role, perfect for someone who excels at team direction, problem-solving, and building structure in fast-paced environments.
What you"ll be doing
- Set the tone for professionalism, reliability, and teamwork during each shift. Guide Hosts through their daily responsibilities and ensure expectations are clear and met.
- Lead the team through all phases of service—kitchen opening, load-in, active service, breakdown, and kitchen closing.
- Be the onsite point of accountability. Step into service when needed, and problem-solve with confidence when issues arise.
- Serve as the main point of contact between Hosts, Atlanta Operations leadership, clients, and external partners (donation/compost pickups). Ensure feedback flows in both directions.
- Complete and submit the Host Feedback Survey each shift, capturing team performance, client feedback, and service observations. Report updates to the Community Manager daily.
- Oversee cleanliness, organization, and closing procedures to maintain Sifted standards and kitchen compliance with support from Community Manager.
Our ideal candidate
- A natural team leader – you take initiative, foster accountability, and bring energy to every team you join.
- Experienced – 2+ years in hospitality, catering, or operations. You"ve been in the trenches and understand what excellent service looks like.
- Operationally savvy – organized, detail-oriented, and able to juggle multiple tasks without losing focus.
- An exceptional communicator – clear, kind, and direct when working with team members, leadership, and clients.
- A problem-solver – you thrive under pressure and are known for your calm, proactive mindset.
Perks + benefits
- Compensation : $20 per hour
- Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
- 401(k) program after six months of employment
- 80 hours of paid time off with each year of employment; paid company holidays; paid winter break
- Free lunch during meal service
- 100% mileage reimbursement + car cleaning subsidy
- Opportunities to take on larger roles within our organization
Eligibility : This position must maintain ServSafe Food Handler certification;
Work environment : This is a position based both in a commercial kitchen and on-site in client offices; requires use of personal vehicle
Physical requirements : This position requires the ability to lift up to 50 lbs;
This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We believe that the diverse backgrounds and perspectives of our employees make us better. We strongly encourage people of color, individuals with disabilities, and lesbian, gay, bisexual, transgender, queer and non-binary candidates to apply.
Employment at Sifted is considered at will, meaning that either the company or the employee may terminate this employment relationship at any time with or without cause or notice.
Offers of employment and continued employment at Sifted are contingent upon successful completion of trust + safety checks including a criminal history check, a motor vehicle record check, identity verification, food safety certification verification, and at least two reference checks.
The pay range for this role is:20 - 20 USD per hour(Atlanta Kitchen)
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