We are looking for someone who is up to the challenge of being part of the operational organization that serves as the logistical backbone of this exciting and dynamic story of the continuing evolution of e-commerce. We look to hire candidates who can help provide a seamless and consistent domestic/cross-border shipping experience for our customers.
We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility, and tenacity to solve hard problems and meet deadlines. As part of a small and dynamic team, you will have a very direct impact on the success of the company.
The ideal candidate will be able to showcase demonstrated competence in this area with structured thinking, initiative driven and with leadership qualities.
Key Accountabilitie
- Relationship management (40%)
- Building and maintaining relationships with clients and key personnel within customer companies;
- Acquiring a thorough understanding of key customer needs and requirements;
- Attending meetings with clients to build relationships with existing accounts.
- Performance Monitoring (60%)
- Working closely with Key Account Management Manager/Head of KAM, Sales team and internal core operation;
- Daily regular reporting and analyses of assigned client(s)'s performance metrics;
- To monitor weekly/monthly performance against set targets, and work with direct KAM in order to have immediate actions are taken in case of deviations (incl. timely/accurate reporting);
- Manage clients' KPIs & SOPs - Develop monitoring tools to identify problems and implement reporting processes to meet client expectations;
- Coordinate and manage the implementation of new projects.
- Project management: Take ownership, coordinate and monitor the execution of projects related to key accounts, ensuring timely delivery, cross-functional alignment, risk control, and fulfillment of client commitments and KPIs.
Key Requirements
- 2 year of experience in Key Account, Customer Service, E-commerce
- Bachelor's Degree in related field
- Data analysis and critical thinking skills;
- Excellent verbal and written communications skills;
- Good working knowledge of Microsoft Office Applications;
- Hardworking with a strong work ethic.
- Good command of spoken and written English
Benefit
- Working address: Ninja Van Vietnam Office, 307/21 Nguyen Van Troi st, 1 Ward, Tan Binh District
- Salary and benefits:
- Competitive income compared to the market
- 2 months of probation with full salary
- Paid social insurance based on full salary
- "Tet" bonus (13th salary)
- Performance review from 1 - 4 months
- Salary review every year
- 12 days annual leave, 5 days sick leave (with full salary)
- Year End Party, annual Townhall Ceremony
- Attractive team-building activities, regular internal activities
- Provide laptop for employees
- Training and developing:
- Participate in internal training courses: online/offline
- Opportunities to promote to higher positions: Senior Manager, etc.
- Work environment & colleagues:
- Senior leaders are open-minded, respectful, and ready to facilitate personal growth
- Young and dynamic working environment
- The scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities thoughout the country.
PI274125883
