đ Location: Toronto, ON (On-site across two clinic locations)
Be the heartbeat of our clinics. Lead with purpose. Drive the Myo experience.
đĄ Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.
As our Operations Manager, youâll oversee not oneâbut two high-performing clinicsâand lead the Front of House teams responsible for delivering a seamless, elevated experience to every client who walks through our doors.
This role is perfect for someone who thrives on operational excellence, takes pride in the details, and is passionate about building high-performing teams. Youâll work closely with the Clinic Director, Regional Operations Manager, and clinicians to drive performance, elevate hospitality, and ensure every operational touchpoint reflects our mission and brand.
What You'll Do: đ Client Experience
- Own the end-to-end in-clinic experience: ensure every visit feels intentional, warm, and meeting the exceptional Myo standards.
- Foster a hospitality-first cultureâyour clinics should feel like home to clients and team members alike.
- Ensure consistent front desk coverage across both clinics at all times by proactively managing scheduling and team availability.
- Maintain clinic cleanliness, stock levels, and organization to support a polished client experience.
đ Business + Operational Excellence
- Be a strategic partner to the Clinic Directors and Regional Ops, helping set and hit quarterly business targets and OKRs.
- Analyze performance, track KPIs, and continuously optimize processes to improve clinic flow and client retention.
- Ensure both clinics are equipped and execution-ready for new campaigns, initiatives, and service launches.
- Oversee inventory tracking and ensure clinic supplies are consistently stocked and managed.
- Liaise with leadership to coordinate clinic repairs, renovations, or improvements as needed.
- Manage AR, claims, scheduling, coverage, and clinic readinessânothing slips through the cracks.
- Share insights from your clinicsâon team dynamics, client feedback, or operationsâto inform strategy and decision-making.
đĽ Team Leadership
- Lead and develop a team of Front Desk Associates across two clinics.
- Manage all scheduling, ensuring both locations have consistent and reliable front desk coverage.
- Ensure the FDA team delivers on key metrics including shift optimization, booking conversions, waitlist management, and claim/invoice accuracy.
- Maintain a pipeline of potential candidates, recruit as needed, and oversee onboarding, training, and performance development.
- Host regular 1:1s and provide consistent coaching, support, and recognition.
đź Sales & Communication
- Drive clinic-level KPIs, including rebooking, client retention, and service conversions.
- Ensure timely responses to client inquiries, including phone calls, voicemails, and emails, to maintain a high standard of communication and service
- Ensure smooth flow of communication between team members, clinic leadership, and clients.
- Support onboarding of new team members, with a focus on hospitality and operational processes.
đ Success in this Role Looks Like:
- Clinics meet or exceed revenue, rebooking, and retention goals
- Front desk team is fully staffed, trained, and thriving
- Positive client feedback and online reviews reflect a world-class in-clinic experience
- Operational processes run like clockworkâaccurate claims, clear schedules, and clean AR
- Your teams feel supported, developed, and excited to show up every day
Who Weâre Looking For:
- 4+ years of management and people leadership experience, with a proven track record of leading teams in fast-paced, high-volume environments (hospitality, retail, or healthcare preferred)
- Proven ability to lead, coach, and develop high-performing teams
- A builder: someone who can implement systems, elevate standards, and anticipate needs before they arise
- Adaptable with the ability to think creatively and respond quickly to dynamic situations
- Excellent organizational and analytical skills; you bring structure to chaos and clarity to complexity
- Strong follow-through: you consistently meet deadlines and ensure others do the same
- Critical thinking mindset: you proactively identify challenges and develop clear action plans
- Comfortable rolling up your sleeves; this is a hands-on leadership role
- Able to be on-site across both clinics MondayâFriday, with flexibility for evenings/weekends as needed
- Experience managing operations across multiple locations is a strong asset
đ Why Myo?
- 100% Employer-Paid Extended Health Benefits for all full-time employees
- Group RRSP with Profit-Sharing Employer Match
- Complimentary paid staff treatment sessions
- Bonus payout for referral of new team members
- Employer-paid Mental Health Support through Homewood
- Discounted Pet Insurance through SPOT
- Collaborative, values-led team that celebrates community and growth
- Unique opportunity to lead across two thriving clinics with autonomy and support
- đ Growth opportunities as we expand nationally and globally
If youâre ready to lead with impact, create meaningful change, and set the gold standard in clinic operations, weâd love to meet you.
Apply now and letâs build something great together.
Why Myo?
At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact.
Join us in helping people move better, feel better, and Futureproof Their Bodies.
Core Values and Principles
At the heart of our operational ethos lie our core values, encapsulated by a commitment to:
* Care Deeply (Empathy)
* One Team, One Dream (Collaboration)
* Make it Count (Focus)
* Set the Pace (Ambition)
* Never Stop Learning (Curiosity)
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