About Us
Our History | Stellar Virtual was founded in 2019 with one school in Texas. We serve parents of K-12 students, unhappy with their current school or need an at-home or flexible learning environment. Today, Stellar Virtual spans across three states, Arizona, Indiana, and Texas, with new states introduced each year. |
Our Mission | Empowering Families. Unleashing Potential. |
Our Values | At Stellar Virtual, we are guided by five core values. These values are the pillars by which we operate all aspects of our organization. - Kids First, Always: We make student-centered decisions and always do what's best for our kids.
- Respect: We assume the best of others and treat others the way we want to be treated.
- Create, Communicate, Collaborate: We create together, communicate openly, and work as a team to deliver more than we ever could individually
- Make Your Motion Matter: We work deliberately, efficiently, and with a sense of purpose to achieve great results.
- Go the Extra Mile to Deliver a Stellar Customer Experience: We recognize that every interaction, no matter how small or unrelated it may seem, is an opportunity to build trust and goodwill with our customers.
|
Our Promise | Empowering families with the choice of a high-quality virtual school with dedicated staff focused on student outcomes and an exceptional customer experience, our programs will enable students to thrive and unleash their full potential. |
Position Details
Department / Sub-Department | Administration / Human Resources |
Reporting Manager (Title) | Director, People Operations |
Employment Status | Regular, Full-Time Salary (12-Month) |
Employment Type | Exempt |
Program | Remote - Stellar Virtual |
One Number | 95% ER Issues Resolved in 5 Days |
Overview
The People Operations Generalist is a key member of the People Operations (HR) team, responsible for supporting a wide range of responsibilities to foster a positive and compliant workplace. This role involves managing employee relations, facilitating the offboarding processes, performance management, policy management, and organizational compliance. The People Operations Generalist will also play a critical role in supporting employee engagement and retention strategies across Stellar Virtual.
Essential Duties
- Benefits Administration
- Oversee benefits enrollment, changes, and inquiries, serving as a point of contact for employees regarding benefit options and eligibility.
- Communicate and organize benefit resources to eligible employees across the organization and maintain compliance with federal and state regulations for all benefits.
- Submit annual benefit reports (1094-C/1095-C) in partnership with Finance.
- Monitor unemployment claims and provide timely responses (multi-state).
- Employee Relations
- Respond to employee inquiries regarding policies, procedures, and other people-oriented topics, providing guidance and timely support (through Salesforce).
- Act as an initial contact for employee relations matters, assisting in conflict resolution, employee concerns, and workplace issues as they arise.
- Collaborate with the People Operations (HR) Director for cases, including escalations and formal complaints, providing regular updates and recommendations.
- Partner with the People Operations (HR) Director to foster a positive work culture that values inclusivity, respect, and employee well-being.
- Offboarding
- Administer offboarding processes, including exit interviews, to ensure a compliant and positive employee departure experience.
- Process employee and contractor separations in Rippling and monitor offboarding workflows to verify procedures maintain full compliance in this function.
- Maintain accurate and complete employee records to comply with legal requirements.
- Review exit surveys regularly and set action items where necessary to address concerns or issues that may impact the organization.
- Compliance
- Assist with developing, implementing, and communicating organizational policies and procedures that reflect best practices and comply with applicable laws.
- Audit annual compliance training in Mineral for employees and contractors to reach 100% completion annually.
- Evaluate training materials and update where required to ensure 100% compliance.
- Performance Management
- Lead and manage the quarterly People Analyzer process, ensuring timely delivery and participation across all teams (90% Completion Rate or Higher).
- Provide training and support for managers on how to effectively complete People Analyzer reviews, including calibration sessions and documentation best practices.
- Analyze data from quarterly reviews to generate insights and make recommendations that support workforce planning, recognition, and development.
- Engagement & Retention
- Identify and track professional development trends based on People Analyzer feedback, surfacing growth opportunities and areas of concern.
- Collaborate on individual development plans, coaching strategies, and performance improvement support where appropriate.
- Monitor employee engagement levels through performance data, surveys, check-ins, and informal feedback loops.
- Track key performance indicators (KPIs) related to engagement, turnover, and retention; provide quarterly reporting and insights to leadership.
Knowledge, Skills & Attributes
- At least 5 years of experience in Human Resources, with a focus on compliance, benefits administration, employee relations, conflict management, and employee engagement.
- Strong knowledge of People Operations (HR) laws, regulations, and best practices.
- Knowledge of the Google Workspace platform (Docs, Sheets, Slides, Drive, Meet, Chat, etc.)
- Dedication to maintaining confidentiality and professionalism.
- Strong interpersonal and coaching skills; able to influence and support employees at all levels.
- Data-driven mindset with the ability to interpret feedback trends and translate them into action.
- Exceptional organizational, communication, and follow-through skills.
- Prior experience in a virtual work environment or education setting is preferred.
Education & Certification Requirements
- A bachelor's degree in HR, Business Administration, or a related field is required.
- SHRM-CP or PHR certification is required.
Benefits & Incentives (Full-Time Only)
- Competitive vacation and paid time off plans
- Comprehensive medical, dental, and vision plans with varying coverage for employees and their families, with a high-deductible health plan option available in all locations
- 401(k) retirement plan (pre- and post-tax options) with matching contribution up to 3% after one year of employment
- Additional supplemental disability, life, critical illness, hospital indemnity, accident, legal aid, and ID theft protection plans
- Flexible Spending Account (FSA) or Health Savings Account (HSA)
- Two paid closure weeks each year (weeks of July 4 and December 25)
Employment "At-Will"
For W-2 employment, Stellar Virtual is an at-will employer. This means the employee and Stellar Virtual can terminate the employment at any time, with or without cause or notice, as legally permitted. This job description does not guarantee continued employment or a contract. All 1099 status is excluded.
Equal Employment Opportunity (EEO)
Stellar Virtual is an equal opportunity employer committed to diversity and inclusion. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
The pay range for this role is:54,000 - 67,000 USD per year(Remote (Texas, US))
PI273624942
