E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://www.eblock.com/en-us.
In this role, you will be a key player in our operations team, focused on delivering exceptional customer service and efficient administrative support. This role involves a blend of direct customer interaction, coordination with internal departments, and meticulous attention to detail, making it ideal for a proactive and service-oriented individual.
We offer a competitive pay; continuous learning; and so much more!
Schedule: Tuesdays and Thursdays, 9:00am - 5:00pm
What You Will Do:
- Inventory Management
- Confirming accuracy of inventory
- Assuring new arrivals of commercial vehicles are inventoried immediately
- AutoIMS support and communication
- Communicate key estimates and facilitate locksmith scheduling
- Manage repair orders, including presenting estimates to clients and communicating to repair center once approved
- Assisting with redemptions, including scheduling and collection of any fees due
- Consistently provide prompt and courteous service via email, phone, and in-person interactions, ensuring every customer experience is marked by friendliness and adherence to professional etiquette
- Aid in the timely and accurate updating of vehicle condition reports (CRs) post-repair, ensuring that charges are posted and accurate, and that work orders are closed
- Prepare and refine sale-day announcements, including managing updates for vehicle statuses and associated inspection fees
- Address and help resolve customer complaints in a friendly manner, escalating serious issues to the Fleet Lease Supervisor
- Act as a representative for absentee customers on our Sale Days, overseeing transactions per customer instructions
- Propose improvements in customer services and procedures to the Fleet Lease Supervisor
- Maintain effective communication with the Fleet Lease Supervisor. Oversee Fleet Lease Accounts, ensuring compliance with contracts and company policies, and assisting with corrective procedures.
What You Will Need:
- High School diploma or GED, with a minimum of 1 year in a customer service-focused role
- Prior clerical experience is highly regarded
- Previous experience in an auction environment preferred
- High proficiency in typing, communication, and email correspondence
- Bilingual ability in Spanish and English is advantageous
- Professional written and verbal communication skills required as position will include communication with commercial clients and redemption customers
What We Offer:
- Competitive pay
- Medical, Dental & Vision
- 401k/RSP programs
- Company paid Group Life/AD&D insurance
- Paid time off
- Flexible working environment
- Continuous Learning
- And an amazing culture to top it all off!
E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.
E INC takes cybersecurity seriously. E INC will reach out to candidates via our Application Tracking System Rippling, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.
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