IT Lead Application Analyst
Memphis-TN-37501-United States
A Brief Overview
Responsible for the lead functional support of hospital applications, processes and projects, along with understanding the technical functionality of the systems and processes. Has direct responsibility for analyzing process re-engineering to more effectively utilize current systems' resources in support of the initiatives of the application team, ensures that the system is properly maintained and all business operation needs are met. Supports the functional and technical operation of all related systems, and leads the implementation of new systems, interfaces and updates systems. Partners with ROH Leadership and customers to analyze work process design and flow, improve processes and leverage the return on technological capabilities. Builds project plans, ensures adherence to project schedules and maintains a systems orientation to work effectively with peers to set technology priorities and conduct long-term planning. Serves as a functional and technical point-of-contact for assigned functional area and assists other subject matter experts with ensuring data integrity, testing of system changes, report writing, and analyzing data flows for process improvement opportunities. Leads and supports upgrades, patches, testing and other technical projects as assigned.
What you will do
- Acts independently as a functional and/or technical subject matter expert for core and advanced system functionality. Researches and identifies root causes and resolutions for system issues. Provides Leadership with recommendations to improve the functionality of the system and any additional related components. Escalates system issues with vendor and IT management as necessary.
- Ensures all applicable tables are updated each time a system change is required and documentation is on file for all corrections made. In this manner, the incumbent is the primary source for core data configuration, and the point of contact for core data configuration during ongoing projects that impact the system.
- Advises or performs corrections to data as the business requires. Ensures that all proper approvals and documentation is on file for all corrections made in accordance with the department policy.
- Proposes, documents and implements new or revised processes relating to the systems and data.
- Creates, runs routine queries and reports from the system. Ensures that any regularly scheduled reporting processes are executed by documented deadlines. Works with Report Writers to ensure that all functional reporting needs are met.
- Acts as lead project manager for assigned cyclical systems processes, including but not limited to any clinical, ancillary, ambulatory, compensation, finance, performance management, and professional development projects.
- Leads project and works independently as related to new systems or upgrades to existing systems.
- Acts as primary resource responsible for all issue resolution within the system. Works with the appropriate teams to resolve systems issues and ensure prompt resolution. Will communicates as appropriate with functional leadership to ensure confidence in the issue resolution process.
- Assists in coordinating the implementation and maintenance of information systems and applications. Participates in the development of objectives, policies, procedures and related IT standards/practices. *Demonstrates strong knowledge of financial health information systems, data structures and software applications. *Provides functional expertise to optimize the design and development of financial health information systems which include primary support for Patient Financial Services, Registration and Scheduling, and Revenue Cycle.
- Designs, documents, and coordinates and/or manages processes and procedures related to system requirements. Maintains a directory of Standard Operating Procedures (SOP’s), updating existing SOP’s and creating new SOP’s as functionality and department direction dictate, utilizing department staff as necessary. Ensures the SOP’s accurately reflect business processes of the department; provides documentation to Internal Auditors as required.
- At all times, the incumbent supports activities to protect and preserve employee data integrity within the organization.
- Assists with the planning, organizing, developing and implementing corporate-wide information systems.
- Directs the organization and performance of Information Technology’s System Applications and Programming functions and activities. Provides staff direction with an understanding and following of established company policies and procedures.
- Keeps informed on trends and developments in computer technology and hospital computer systems to guide the hospital in the acquisition and use of appropriate information systems to meet current and future needs.
- Provides appropriate controls and security necessary to ensure that software copyright/licensing agreements are complied with, according to policy.
- Leads business activities to ensure a high standard of professional excellence is maintained among staff members.
- Ensures the provision of cost efficient information services and systems. Anticipates developments in fields of information technology. Writes recommendations for management review of enhancements to existing systems through ongoing review.
- Prioritizes and coordinates requests for Application changes/new projects and ensures that projects are completed within specified deadlines.
- Responsible for development and implementation of information systems disaster recovery plans.
- Directs business function including, approval of overall project plan, budgets and work breakdown structure.
- Establishes and maintains effective relationships and communications within the organization, medical staff, reporting agencies, third party payers, vendors and others to provide required information and support.
- Maintains knowledge of best practices, current trends and developments in the field. Responds to problems/opportunities to improve work environment and participates in unit based performance improvement activities.
- Attends in-services, educational programs, conferences and other meetings as required.
- Maintains professional license, certifications, reads appropriate articles, journals and other literature.
- Supports the organization’s Performance Improvement initiatives. Participates in activities to maintain or improve quality and services. Developments and implements plans.
- Establishes and implements short and long term strategies to deliver services to customers within reasonable schedules and budgets.
- Establishes and communicates goal and objectives, defines methodologies, tasks and activities and clearly describes roles and responsibilities for performing to personnel. Communicates broadly to help overall coordination for cross-functional teams.
- Trains employees to enhance their performance, development and work products.
Qualifications
- Bachelor's Degree License, Certificate, or equivalent combination of relevant education and/or experience in Information Systems, Healthcare or related field within assigned area(s). Required
- Minimum 5 years experience Within Healthcare systems, Information Technology, or components system and a deep understanding of HIT and the required integration of systems Required and
- Prior experience with multiple system applications including web-based software Preferred and
- Must have experience managing employees Required
Physical Demands
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Lifting - Rarely
- Carrying - Rarely
- Pushing - Rarely
- Pulling - Rarely
- Climbing - Rarely
- Balancing - Rarely
- Stooping - Rarely
- Kneeling - Rarely
- Crouching - Rarely
- Crawling - Rarely
- Reaching - Rarely
- Handling - Occasionally
- Grasping - Occasionally
- Feeling - Rarely
- Talking - Constantly
- Hearing - Constantly
- Repetitive Motions - Frequently
- Eye/Hand/Foot Coordination - Frequently
Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.
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