About Summerset Marine Construction
Summerset Marine Construction has been providing a full range of lakefront services to its customers in Southeastern Wisconsin since 1990. As the largest pier and lift dealer in Wisconsin, Summerset has grown over the years along with its customers' needs, able to provide the expertise and products necessary for the perfect waterfront solution. Servicing hundreds of clients from Madison to Milwaukee, Summerset Marine provides the highest level of expertise to design, install and support any pier and boat lift system, always on call for any service needs.
About the role
A Service Coordinator is responsible for the effective scheduling of services and the utilization of software systems, including NetSuite and Service Pro. Their duties encompass the management and tracking of projects, delivering exceptional customer service, and performing accurate data entry.
What you"ll do
- Delivering services to customers, including scheduling, dispatching, and customer service.
- Answering customer questions, resolving complaints, and providing updates on service status.
- Collaborate with cross-functional teams, including sales, operations, and finance, to ensure seamless service delivery.
- Identifying opportunities for improvement and implementing changes.
- Generating reports from Service Pro or NetSuite.
- Schedule and dispatch services effectively to meet customer needs and operational timelines.
- Coordinate with project managers to ensure resources are allocated efficiently and projects are completed on time.
- Provide case management support for complex service issues, ensuring timely resolution and customer follow-up.
Experience/Educational Requirements
- High school diploma
- Associate's degree in business, skilled trade, or related field preferred.
- Minimum of 2 years' experience in a customer service or coordinator role, ideally within manufacturing and construction.
- Ability to handle confidential information with integrity.
- Reliable and punctual with a professional demeanor.
Work Behaviors
Quality of Work
● Consistently produces accurate work.
Commitment and Initiative
● Consistently demonstrates commitment to the Company's success and growth.
● Customer-focused (both internal and external customers).
● Can identify problems/issues and participates in problem resolution as appropriate for job level.
● Perseverance “can-do” attitude.
Managing Time and Resources
● Effectively and efficiently manages workload with appropriate sense of urgency.
● Is flexible and adaptable to meet changing priorities and workload.
● Meets established goals.
● Is reliable and punctual.
Working with Others
● Is seen as a team player; gains trust by supporting colleagues; is a collaborator.
● Makes others better.
Development and Professional Skills
● Seeks and is open to feedback.
● Accountable for one's own actions.
● Complies with company policies and procedures.
Working conditions and Physical Efforts
● Work is normally performed in a typical office work environment and may include long hours of sitting.
● Ability to occasionally lift items weighing up to 20 pounds
● Very minimal Production area exposure.
Travel Requirements:No travel required
The pay range for this role is:20 - 25 USD per hour(Summerset - Whitewater)
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