Innophos is seeking a hands-on IT Support Technician to provide critical on-site IT support at our chemical manufacturing plants in Nashville and Geismar (2-3 year visit). In this key role, you’ll ensure seamless plant operations by managing hardware, software, networks, and plant-specific applications in a 24/7 environment. You’ll be the primary on-site IT contact, working closely with our Managed Service Provider (MSP) and plant teams to minimize downtime and keep systems running efficiently.
Key Responsibilities
- Install, maintain, and troubleshoot PCs, servers, and software.
- Manage user accounts and group policies via Active Directory.
- Support and manage networked devices (printers, barcode scanners, video conferencing).
- Maintain and troubleshoot local network infrastructure (routers, switches, firewalls, cabling).
- Support plant-specific and non-standard applications critical to operations.
- Partner with MSP and plant teams on IT projects and deployments.
- Ensure IT operations comply with safety standards in a 24/7 manufacturing environment.
Required Skills & Qualifications
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field.
- 3–5 years of hands-on IT support experience, preferably in industrial or manufacturing settings.
- Strong knowledge of PC hardware, Windows/macOS, Windows Server, and networking fundamentals.
- Proficient in Active Directory, Microsoft 365, and endpoint management.
- Basic understanding of cybersecurity, including firewalls and access controls.
- Excellent communication, problem-solving, and documentation skills.
- Ability to lift up to 50 lbs and work in industrial plant environments with PPE.
- Willing to participate in on-call rotation for after-hours support.
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, Microsoft Certified, or Cisco CCNA.
- Experience with plant-specific or proprietary manufacturing applications.
- Familiarity with Industrial Control Systems (ICS) or SCADA systems.
- Understanding of industrial safety and compliance standards.
Working Conditions
- Environment: This role is based on-site at chemical manufacturing facilities and involves exposure to typical industrial conditions, including chemicals, noise, and varying temperatures.
- Physical Demands: Requires occasional lifting of equipment (up to 50 lbs), frequent movement throughout plant areas, and consistent use of personal protective equipment (PPE).
- Schedule: Full-time position with participation in an on-call rotation to provide IT support for 24/7 plant operations.
About Innophos
Innophos is a leading international producer of specialty ingredient solutions that deliver far-reaching, versatile benefits for the food, health, nutrition and industrial markets. We leverage our expertise in the science and technology of blending and formulating phosphate, mineral and botanical based ingredients for our customers.
Our people are the heart of our organization and the foundation of our success. We are driven by our core values of safety, diversity, integrity and collaboration.
Headquartered in Cranbury, New Jersey, Innophos has manufacturing operations across the United States, in Canada, Mexico and China and sells into over 70 countries.
Innophos is proud to be an Equal Opportunity employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Innophos is committed to providing reasonable accommodations for candidates in our recruiting process, as required by applicable federal, state and local laws.
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