Information Technology Desktop Support
Westwood-NJ-07675-United States
Minimum Education
· Associates degree, High School Diploma, or GED preferred
· Higher education may be substituted for experience
Minimum Work Experience
**EPIC (EMR) experience required**
· 1 – 3 years' experience in a hospital or physician practices setting
· 1 – 3 years' experience within a IT department or IT function
Required Licenses/Certifications
· N/A
Required Skills, Knowledge, and Abilities
· Intermediate knowledge of Microsoft Office, troubleshooting IT issues, EMR implementation, service maintenance, and other IT concerns or issues
· Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.
Essential Functions
· Responsible for IT training of new providers and new staff hires
· Develops training documents , new workflows and reinforcing these workflows with existing staff
· Support – onsite support for all offices; workflow troubleshooting and development;
· Help Line coverage – employee EHR issues and Patient Portal Help Line
· Activates/deactivates employee logons and permissions
· Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software.
· Assembles and installs PC hardware, investigates and resolves routing hardware and communications problems.
· Conducts setup of PC computers, including peripheral devices, laptops and smart phones.
· Meets monthly with providers and staff regarding initiatives and quality measures
· Creates and runs ad hoc practice management reports
· Audits users to ensure compliance with practice standards (HIPAA)
· Creates and updates Policy & Procedure Manual and distributes "Tip of the Week" newsletters
· Understands and uses all windows operating systems.
· Understands principles of data communications including Ethernet, modem, VPN setup and installation and problem determination resolution.
· Assists in evaluating end user needs and recommends appropriate equipment and software configurations.
· Other office and administrative responsibilities, assigned by supervisor or Physician, as deemed necessary.
PI272996851
