At Kixie, we’re building a modern, all-in-one sales engagement platform that helps teams work smarter and close deals faster. Our cloud-based calling and texting solution integrates seamlessly with leading CRMs like HubSpot, Salesforce, and Pipedrive to streamline workflows, automate outreach, and provide real-time insights and reporting. Designed to support both sales and support teams, Kixie enables reps to take the right action at the right time—boosting efficiency, consistency, and impact. If you’re excited to shape the future of sales technology, we’d love to hear from you.
Overview
We’re looking for a Technical Support Representative who can confidently tackle our more technical inbound inquiries — APIs, webhooks, firewalls, error logs, and bug replication. You’ll be the go-to for complex issues, helping customers get quick, clear answers while keeping things running smoothly. If you’re a self-starter with solid technical instincts, strong communication skills, and the drive to learn fast and work independently, we’d love to chat.
Responsibilities
- Communicate with customers of all levels via phone, email, and chat
- Be the first line contact for customer questions and issues, work with the appropriate internal teams (e.g. engineering, product management, customer success), to solve problems and manage them through to resolution
- Work cross functionally within the company to communicate with all stakeholders in customers' success
- Drive adoption and expansion of Kixie products by highlighting feature opportunities, educate customer on Kixie best practices, and create relevant strategies to customers and the Success team
- Help design automated learning and development resources for new clients
- Conduct regular screen-shares, workshops and customer training sessions to help our customers reach their business goals and advance their careers.
- Create and maintain relationships with customers to better understand and achieve their needs.
Requirements
- Proven ability to communicate with empathy and patience across phone, email, and chat in a customer-facing role.
- Strong problem-solving skills with a knack for thinking creatively and navigating complex issues.
- Experience with CRM platforms such as Pipedrive, Salesforce, or HubSpot — or a demonstrated ability to quickly learn similar tools.
- A growth mindset with a track record of learning new skills and adapting in fast-paced environments.
- Comfort working with data and interest in learning tools like Looker to inform decisions and measure performance.
- A customer-first mentality with a commitment to delivering exceptional service throughout the customer journey.
- Tech-savvy and confident in picking up new systems, with experience improving or building efficient processes.
- Bachelor’s degree from a four-year university preferred, but not required.
Benefits and Perks
- Comprehensive medical, dental, and vision insurance
- Unlimited paid time off (PTO), sick leaves, and paid holidays
- Complimentary parking in our secure garage
- A collaborative, dynamic, and supportive team environment
- Pet friendly office!
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