Allied is looking for a Senior Manager, Portfolio Operations to join our team in Vancouver.
At Allied, everything starts with purpose. In the role of Senior Manager, Portfolio Operations, you will oversee and manage both the operational and the financial performance of a portfolio of urban properties. The Senior Manager, Portfolio Operations will combine strategic and financial overview with site-specific operational insights to create value for all stakeholders.
Portfolio Operations at Allied
Portfolio Operations at Allied integrates asset management and property management into one function, creating owners responsible for both the financial and operational performance of a collection of assets. Portfolio Operations combines strategic and financial overview with site-specific operational insights to create value for all stakeholders.
Allied reimagined the way light industrial buildings could be used and pioneered the Class I asset class. So too, we endeavour to reinvent the asset management and property management functions, creating professional opportunities as distinct as the physical spaces we operate.
As owners, members of the Portfolio Operations team will achieve success through contributing to and delivering upon strategic asset plans and coordinating the activities of an inter-disciplinary team supporting the portfolio.
At Allied, Portfolio Operations is responsible for:
Strategic Asset Planning
Portfolio Performance
Property Management
User Experience
Who are you?
We are building upon our achievements at Allied, and the future is exciting. How can we be so sure? We have people like you—engaged, risk-takers who consistently deliver their best.
Throughout your career, you have stood out for your pursuit of excellence. You are self-motivated, take ownership, and lead by example. In doing so, you elevate your team and collaborate towards your collective goals.
Above all, you are excited by Allied’s mission and the contribution we make to cities and communities.
What will you do?
- Manage property revenues and expenses, including budget preparation, monthly financial analysis, and management reporting; ensure accurate tenant billings and lease compliance for year-end adjustments.
- Engage and manage suppliers and contractors to ensure that all required services are being performed in accordance with service level agreements.
- Conduct property inspections in the context of reviewing and improving the asset plans and ensuring quality control.
- Liaise with internal experts and consultants on life safety and environmental matters.
- Oversee property administration, ensuring timely collections and acceptable balances; manage default proceedings and liaise with legal and collection professionals as needed
- Complete and document move-in and exit inspections, ensuring vacant spaces remain secure and marketable.
- Develop and supervise operational procedures, ensuring adherence to legislative requirements and regularly updated emergency response protocols.
- Liaise with external consultants to review and appeal property tax assessments.
- Support building intelligence initiatives within portfolio.
- Collaborate with Technical Services team on execution of preventative maintenance program and day-to-day facilities management.
- Support Technical Services and Development teams in execution of repositioning projects, base building capital projects, energy retrofits, landlord’s work, and tenant leasehold improvements.
- Support Energy Management team in execution of sustainability plan to reduce energy and water consumption, carbon emissions, and maximize waste diversion within portfolio to achieve corporate ESG targets.
- Lead process for third-party building certifications, if applicable.
- Ensure compliance with all national, provincial, and municipal legislation, regulations and codes, including health and safety, and environmental programs.
- Ensure efficient property operations, maintenance, and repairs, maintaining compliance with regulations, life safety standards, and cost-effective practices
- Respond to after-hours emergency calls by going to the site and taking the necessary actions required to ensure all emergency procedures are followed and the security of personnel and the property is maintained.
- Ensure compliance with management agreements, as required.
- Other duties as assigned.
Strategic Asset Planning
- Provide strategic portfolio and property planning, including leading the preparation of Asset Plans and Annual Property Budgets.
- Identify and prepare cash flow analysis of value creation opportunities within the portfolio.
- Develop and implement strategies to enhance property value and maximize returns
- Make recommendations regarding leasing strategies, property operations and capital improvements in respect of each property and support or execute as required.
- Support the acquisition, development, and disposition of properties, actively participate in the due diligence process, and oversee the transition of new assets into the portfolio and implementation of underwriting plans.
- Implement and manage risk mitigation strategies for the portfolio.
- Conduct thorough market research to support Asset Plans and new investment opportunities.
Portfolio Performance
- Lead inter-departmental monthly financial reviews to ensure timely delivery of results and the advancement of key strategic priorities.
- Work collaboratively with the Technical Services, Energy Management, Life Safety and Security, Property Accounting, Leasing and Development teams to execute property-specific asset plans and deliver results in accordance with the annual operating and capital budget to maximize portfolio NOI, FFO, AFFO, and NAV.
- Monitor the accounts receivable process to ensure timely collection of monthly rent and tenant charges, assist with difficult accounts.
- Provide input on the appraisal of all assets within portfolio.
- Forecast and monitor all financial and non-financial metrics.
User Experience
- Oversee user experience, including addressing inquiries, resolving complaints, and ensuring exceptional customer service delivery.
- Build strong relationships with users through regular interactions and Allied’s User Engagement Program.
- Review user surveys and implement measures to enhance user satisfaction and retention.
- Lead or support new user onboarding.
Leadership
- Manage a property-specific team of direct and indirect reports.
- Coach, develop, and mentor direct and indirect team members to achieve company expectations, including:
- Foster a spirit of teamwork, collaboration, and unity among all departments.
- Assist with setting individual team members annuals goals.
- Ongoing review of goals and performance.
- Provide effective performance feedback and appropriately communicate through department meetings, one on one meetings, and regular interpersonal communication.
- Review and implement measures to address opportunities identified in annual employee engagement survey.
- Support the Director, Portfolio Operations to recruit, interview and select new employees.
- Developing and implementing policies and procedures for the property.
- Strengthen community partnerships and oversee strategic direction of various development initiatives by enrolling as Board of Directors of relevant Business Improvement Associations
What are we looking for?
- 5 years of relevant commercial real estate industry experience in multiple disciplines including asset management, property management, acquisitions and leasing.
- Undergraduate degree in Business, Economics, Finance or Real Estate.
- Highly developed written and oral communication skills.
- Strong people management abilities, including a proven ability to build relationships.
- Strong analytical and strategic thinking capabilities.
- Strong knowledge of, and experience with, financial modeling and analysis, including Microsoft Excel.
- Working knowledge of real estate valuations and returns.
- Solid understanding of building fundamentals and construction.
- Ability to work in a fast-paced environment and carry out multiple responsibilities simultaneously.
- Team player attitude.
Would be an asset:
- MBA and/or graduate degree in Real Estate or Finance.
- DULE, RPA or CPM designation considered an asset
- Minimum 5+ years property management experience in commercial portfolios
- Industry designations.
- Knowledge of Yardi.
- Bilingual in French and English.
Individual pay is determined by work location and other factors, including relevant experience, education/training and internal equity.
Note: The listed salary range does not reflect total compensation and rewards. We encourage all qualified candidates to apply.
Who are we?
Allied Properties REIT (TSE:
AP.UN) is a leading owner and operator of distinctive urban workspace in Canada’s major cities. Allied’s business is providing knowledge-based organizations with distinctive urban environments for creativity and connectivity.
We are also a great place to work. Allied is listed as a 2023 Best Employer in Canada as part of Kincentric’s Best Employers global certification, which distinguishes organizations that demonstrate strong results in employee engagement, organizational agility, engaging leadership and talent focus.
We are committed to hiring the most qualified candidates with a dedication towards supporting diversity, equity and inclusion across our organization. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, origin, sexual orientation, disability and socioeconomic background.
Note: If you require any form of accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.
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