About Tech Goes Home
Tech Goes Home (TGH) is a nonprofit dedicated to addressing the digital inequities that pose a significant barrier to opportunity and success for thousands of students, workers, and families across Massachusetts. We bring computers, internet, and training to those without so students can do homework, adults can find jobs and manage finances, seniors can connect with loved ones, and all can lead healthier lives.
In the past five years alone, 21,000 learners have graduated from TGH programs, and we have distributed more than 15,000 new computers in communities across Eastern Massachusetts. The coronavirus pandemic, along with the growing national consciousness of systematic racism, has substantially increased awareness of the digital inequities that low-income households face as many of our school, employment, healthcare, and civic programs have moved to virtual platforms.
The Opportunity
Tech Goes Home (TGH) is seeking a motivated and detail-oriented Operations Intern to support the efficient and effective delivery of our digital equity programming. Under the guidance of the Director of Operations, this intern will gain hands-on experience in nonprofit operations, logistics, and program delivery. This role offers the opportunity to contribute meaningfully to a mission-driven organization while learning how operational systems and processes are managed in a fast-paced, impact-oriented environment.
What you"ll do
- Gain exposure to CRM systems (e.g., Salesforce) and tools like Form Assembly, Slack, Google Workspace, and Asana.
- Support the course approval process by updating the decisions in Salesforce.
- Assist in the coordination of learner device and internet requests, including data entry, tracking, and troubleshooting logistics.
- Help manage inventory data and assist in forecasting device needs.
- Assist with the updating of internal documentation, including standard operating procedures.
- Help gather and organize program metrics for internal and external reporting.
- Monitor and triage incoming requests on Asana, assigning tasks and assisting with resolution where appropriate.
Qualifications & Experience
- Strong interest in digital equity, social impact, and the mission of Tech Goes Home.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and meet deadlines.
- Experience with (or willingness to learn) project management tools (e.g., Asana), CRM systems (e.g., Salesforce), and collaborative platforms (e.g., Google Workspace, Slack)
- Self-starter with a willingness to learn and collaborate across teams.
- Collaborative mindset, openness to feedback, and willingness to learn in a supportive team environment.
What You"ll Gain
- Exposure to professional software tools and data systems used in nonprofit and operations.
- Hands-on training with project management and data tracking tools.
- Opportunities to build project management, operations, and communication skills.
- Exposure to cross-departmental collaboration in a mission-driven organization.
- Mentorship from experienced professionals in operations and project management.
- Direct exposure to the nonprofit sector and the chance to make a meaningful contribution to digital equity and inclusion.
Equal Opportunity Employer
TGH is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. TGH is committed to building a diverse staff and strongly encourages women and people of color to apply
PI272336941
