Job Summary
This position provides technical support for resource intensive technical projects in the Information Technology Department. This includes but is not limited to hardware and software installation and configuration, asset tracking, documentation and reporting, technical consulting with users, support and maintenance, and end-user training. Performs other duties as assigned.
Minimum Job Requirements
- High school diploma with at least a basic understanding of computers and Microsoft Windows Operating Systems.
Preferred Job Requirements
- CompTIA A+
- Prior IT support role
Skills / Knowledge / Abilities
- Ability to communicate effectively and tactfully with associates, department managers, Hospital Administration and business associates
- Communicate effectively and professionally with users over any medium (phone, email, in person) in order to assist with desktop equipment and application problem solving
- Effectively work with other teams to implement technology systems and solutions that are both secure and meet user needs
- Strong customer service orientation
- Capable of being empathetic to customer’s needs
- Requires interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
- Working knowledge of desktop operating systems, Microsoft Office software, basic networking, security practices
- Strong organizational skills in order to manage and effectively prioritize multiple issues simultaneously
- Ability to be discrete and protect the integrity of confidential information
- Present a professional image within the hospital and community as a representative of Marion General Hospital and the Information Technology Department
- Ability to read, understand and adhere to established policies and procedures
- Ability to work independently with a high level of concentration and attention to detail.
Working Conditions
- Typical office environment with prolonged sitting and occasional standing and walking.
- Work may be subject to interruptions and occasional high stress levels.
- Works with highly confidential information which may be proprietary or protected health information.
- Requires ability to work extended hours, evenings, holidays, on-call rotations and/or weekends based on the needs of the department.
- Some travel could be necessary with occasional overnight stays.
Physical and Mental Activities, Tools and Equipment
- Works with computers and related equipment as well as other standard office equipment.
- Requires the ability to drive or walk to various locations, or provide telephone support to end users.
- Detailed data gathering, design and problem resolutions requires intense concentration and analytical thought.
- Requires lifting, pushing, pulling, walking, sitting, reaching, bending, kneeling or stooping to perfomr duties in a sae manner.
Equal Opportunity Employer
Marion Health is a smoke-free environment.
PI272349439
