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Here is the revised Operations Support Analyst job description, incorporating your new content and removing the physical demands, work environment, and equal opportunity sections:
Job Title: Operations Support Analyst (Hybrid)
Position Summary:
The Operations Support Analyst is responsible for supporting data management, client reporting, processes, and issue resolution, and collaborates with cross-functional teams and management to ensure the accuracy and integrity of data systems.
The successful candidate will have strong computer skills and be highly detail-oriented. This position requires someone who can thrive in a fast-paced, time-sensitive work environment. Local candidates only—this role requires on-site presence two days per week to print documents, create company ID badges, and manage the coordination of customer badge shipments to employees.
Key Responsibilities:
Primary Duties:
- Prepare and submit quotes for client requests, via client portals or directly to customer contacts.
- Track project-related expenses and flag potential budget overruns.
- Submit eMOP documentation and other end-of-project paperwork.
- Initiate and follow through on invoice requests and project closeouts.
- Compile reports for both internal stakeholders and external clients.
- Collaborate with team members to collect and analyze operational data.
Reporting & Data Management:
- Produce recurring and ad hoc financial and project activity reports, including:
- Invoicing and billing summaries
- Billable vs. non-billable expense tracking
- Project closeout documentation
- Ensure the timely and accurate processing of financial tasks.
- Identify process improvement opportunities to reduce errors and enhance efficiency.
- Monitor adherence to operational procedures and escalate issues as necessary.
General Responsibilities:
- Promote open communication across departments to support continuous improvement.
- Maintain consistent interaction with staff, leadership, and external partners to ensure smooth operations.
- Collect and analyze operations metrics to support productivity goals, cost efficiency, and customer service standards.
Qualifications:
Education & Experience:
- High school diploma required; college coursework or degree preferred.
- Previous administrative or operations-related office experience required.
Skills & Attributes:
- Strong proficiency in Microsoft Office, especially Excel.
- Exceptional attention to detail and organizational ability.
- Effective communicator with the ability to work well across teams.
- Skilled at multitasking under deadline pressure.
- Collaborative, dependable, and solution-oriented mindset.
- Comfortable working both independently and as part of a team.
- Must be based locally and able to visit the office two days per week.
The pay range for this role is:22 - 24 USD per hour(USA)
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