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Patient Access Tech

Childrens Hospital of The King's Daughters • Norfolk, Virginia, United States • 3w ago

GENERAL SUMMARY
- Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
- Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
- Works collaboratively with various departments on patient access related information.
- Conducts pre-registration and insurance verification for CHKDHS services.
- Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
- Performs other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
- None required.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- High school diploma or equivalent required.
- 2 – 3 years of related work experience preferred.
- Minimum of six months customer service experience required, preferably in a healthcare setting.
- Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
- Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
- Demonstrates proficiency in computer keyboarding skills required.
- Must be able to travel to varying work locations as needed.
WORKING CONDITIONS
- Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent potential exposure to illness through routine work environment within a patient care area.
PHYSICAL REQUIREMENTS
- Click here to view physical requirements.