JOB SUMMARY:
The Contact Center – Agent I uses protocols, guidelines, and appropriate software systems to handle customer requests coming into the Contact Center by phone, EMR portal, LBH website, or other unified communications. The agent handles requests in support of patients, specific provider practices, departments or other LBH services. Requests will include appointments, prescription refills, or other provider practice associated activity including preauthorization and referral follow up. The agent works in partnership with other staff members and proactively identifies and responds to LBH customer’s needs to enhance the customer experience.
JOB REQUIREMENTS:
1-3 years of healthcare experience working in a hospital or physician practice with high volume scheduling and/or call center experience.
Medical terminology preferred.
PI271647719
