POSITION DESCRIPTION:
Provides delegated nursing care for patients following established standards, protocols and practices at an advanced LPN level. This may include triage under protocols, complex care coordination, procedural care, annual wellness visits and in-room documentation support. Duties are performed under the oversight and direction of registered nurse, physician or dentist as outlined in the Clinical Support Staff Scope of Practice document.
ESSENTIAL JOB FUNCTIONS:
The following job functions may not be the responsibility of all LPN II’s. Some LPN II’s will be assigned work that has more focused clinical responsibilities in addition to clinical leadership responsibilities.
Responsible for efficiently triaging patient needs via telephone and during visits according to IHA's Policies and Protocols.
Provides scope-appropriate structured nursing education during all patient interactions. Education is to be developed by RN or Provider.
Assists provider with more complex patient care issues and coordination.
Assists with in-office procedures and testing.
Actively works to improve practice performance on Quality incentives including, but not limited to, Medicare Wellness Visits.
Transcribes patient exam information, diagnosis and plan into electronic medical record.
Participates in process improvement projects within the office/department.
Serves as the designated Vaccine or Lab Coordinator.
EMR Super User; relays information to clinical team.
Participates in Lean projects and clinical research within specialty.
Participates in Quality initiatives and performance improvement efforts to identify practice-specific goals for designated patient groups.
Collaborates with office leadership on the development and review of office clinical workflows.
Serves as a resource to clinical office/department staff within scope of LPN/MA role.
Represents office at respective clinical leadership meetings.
May perform clinical support tasks as outlined on the Clinical Support Staff Scope of Practice document.
Supports other offices, attends required meetings and training and participates in committees as requested.
Attends weekly patient care meetings and attends daily huddles as applicable.
Assumes additional duties as required.
ORGANIZATIONAL EXPECTATIONS:
Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of Trinity Health Medical Group.
Must be able to work effectively as a member of the Clinical Care team.
Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
Successfully completes all relevant organizational training and adheres to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct.
Maintains knowledge of and complies with Trinity Health Medical Group standards, policies and procedures.
Maintains general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer and manual systems.
Maintains strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines.
Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
Uses resources efficiently.
If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.
MEASURED BY:
Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.
ESSENTIAL QUALIFICATIONS:
EDUCATION: High school diploma or equivalent and graduate of an accredited Licensed Practical Nurse Program.
CREDENTIALS/LICENSURE: Valid, unrestricted LPN license in the State of Michigan. Valid CPR certification.
MINIMUM EXPERIENCE: 1-2 years of clinical experience in a medical or physician office preferred.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.
Proficient/knowledgeable in medical terminology.
Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.
Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to speak before groups of people, either in-person or virtually.
Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
Ability to exercise sound judgement and problem-solving skills.
Ability to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.
Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
Ability to handle patient and organizational information in a confidential manner.
Ability to travel to other office/practice sites and meeting and training locations.
Successful completion of IHA competency-based program within introductory and training period.
MINIMUM PHYSICAL EXPECTATIONS:
Physical activity that often requires keyboarding, phone work and charting.
Physical activity that often requires time working on a computer.
Physical activity that often requires lifting over 50 lbs.
Physical activity that often requires handling and lifting patients, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.
Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.
Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.
MINIMUM ENVIRONMENTAL EXPECTATIONS:
This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases are possible. This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.
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