Here at Crisp, we value the strength in teamwork, and strongly believe that it's the key to Crisp's success. By bringing together bright, motivated creators, wherever they live and work, we are leveraging humanity's diversity of experience and background in order to understand the challenges facing our food supply, and solve them together. Come join us, and help build the type of business you'd like to be a part of.
Role Summary
You will serve as the go-to onsite partner for a key customer, embedding deeply with their day-to-day operations. This role blends analytical prowess, technical fluency, and relationship-building to deliver exceptional service, solve problems with data, and identify opportunities for account growth. You'll be both a strategic advisor and a hands-on executor—ensuring insights are delivered, systems run smoothly, and customer goals are consistently exceeded.
This position is based in Nashville, TN.
Key Responsibilities
- Act as an onsite liaison for daily customer needs, managing both reactive support and proactive growth strategies.
- Create and maintain insightful dashboards and reports that highlight trends, performance, and growth opportunities.
- Partner with internal teams and customer stakeholders to drive business outcomes and improvements.
- Provide analytical insights and support to drive strategic decision-making for both the customer and internal stakeholders.
- Partner with the internal team to develop and deliver business reviews and strategic documents
- Identify, investigate, and troubleshoot data ingestion errors, partnering with internal data and account teams as needed
- Evaluate KPIs, monitor business progress, and develop action plans for optimization.
- Advocate for customer interests internally and coordinate cross-functional efforts across operations, tech, and finance teams.
- Support administrative functions such as portal updates and documentation management.
- Identify and drive account expansion opportunities in collaboration with sales team
- Train and coach users on data platforms and self-service tools (e.g., Tableau, Power BI).
Qualifications
- Bachelor's degree in a technical, business, or analytical field (e.g., Computer Science, Business, Economics).
- 3–5 years of experience in a hybrid role such as Business Analysis, Account Management, or Customer Success.
- Proficiency in data tools and languages (SQL, Tableau, Power BI; Python a plus).
- Strong communication skills—able to interface with executives and technical teams alike.
- Comfortable in ambiguous, fast-paced environments and adept at self-directed problem-solving.
- Demonstrated ability to synthesize data into actionable business insights.
- A collaborative mindset and passion for delighting customers with tech-driven solutions.
Signs of a great candidate for Crisp:
- Collaborative. You know that your colleagues' perspectives will make our customers successful. Similarly, you use your strengths to help us grow together. You propose ways for us to be more engaged and successful with our customers.
- Customer focused. Our customers are at the forefront of your day. You prioritize our customers' voice to ensure their needs are met.
- Ambitious, curious, and resourceful. You are innately curious, and you aren't afraid to work hard. You are self driven, you take direction well but are able to be creative to find results on your own when asked. You are driven to succeed because your hard work and results make you proud.
- Disciplined and reliable. We are a distributed company and you enjoy the benefits of working distributed while consistently delivering what you have committed to. When you hit a snag, you communicate and reset expectations early.
- Appreciative of honest feedback. You know that the best way to learn and grow is through constructive feedback delivered kindly. You view feedback given to you as an opportunity to get better and strive to do the same for others.
- Work smarter and harder. You often identify a problem, create a solution and bring it to a state of completion - with others, or even on your own. You find ways of eliminating or automating stuff that is uninteresting or wasteful.
We believe in transparency, diversity, merit and fostering a culture of empowerment, personal impact and career growth. We are building a team with a breadth of combined experiences so that we can collaboratively enable our customers to be successful. We're looking for candidates that are capable, reliable, and hoping to grow along with us. Do you have strengths you can share? If so, we'd love to hear from you!
Applicants must be authorized to work for any employer in the U.S. Crisp is unable to sponsor or take over sponsorship of an employment Visa at this time.
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