Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you!
About GSM Services
GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.
The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.
Key Responsibilities
Team Leadership & Development
- Lead and mentor Roof Leak Technicians, fostering a culture of growth and excellence.
- Conduct department orientation and initial ride-alongs for new hires and promoted technicians for training and evaluation.
- Oversee technician training and ensure goals are met with the support of the Training Coordinator.
- Stay up-to-date on the latest technology, tools, and methods, and implement advancements to enhance team performance.
- Schedule and conduct regular evaluations with the Operations Leader, including performance reviews and coaching.
- Manage hiring, termination, and PIP (Performance Improvement Plans) with proper documentation.
Operational Excellence
- Ensure tool management, tracking, and quarterly truck inspections.
- Perform monthly Quality Assurance Visits (QAV) for each technician and oversee jobsite inspections post-service.
- Coordinate scheduling and compliance, including on-call rotations and technician availability.
- Provide second opinions for large-ticket repairs to verify accuracy and support technicians.
- Track and resolve technician callbacks to maintain high-quality service.
Customer & Service Support
- Meet technicians on calls at least twice a week for support and training.
- Perform second opinion visits and assist with large-ticket item assessments.
- Maintain quality control through jobsite visits and customer follow-ups.
- Assist in invoice resolution and parts requisition as needed.
Physical Demands
- Regularly required to sit, stand, walk, stoop, and use hands.
- Ability to lift/move up to 100 pounds and perform tasks requiring close vision and focus adjustment.
Qualifications
- Minimum 3 years of experience in roofing or related field with expertise in roof leak repair.
- Leadership and coaching experience, with strong interpersonal and communication skills.
- Ability to manage multiple priorities and coordinate across departments.
- Proficient in reading and writing English at a high school level.
- Physically able to meet job demands.
Why GSM Services?
- Competitive Pay: Reflecting your skills and expertise.
- Comprehensive Benefits: Health, dental, vision, and retirement plans.
- Career Development: Opportunities for training and advancement.
- Innovative Culture: Work with a team dedicated to growth, education, and excellence.
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