About The Leonardo
The Leonardo Museum of Creativity & Innovation was created to honor and embody the spirit of Leonardo da Vinci, the Renaissance man. We see the world as he saw it: Full of wonders to be uncovered, always asking why? We sincerely believe in each person"s infinite potential. We see obstacles as opportunities to play beyond limits and discover each person"s unique genius.
Our vision is to create a dynamic, influential space where people feel included, inspired, and connected to one another and the world. Our purpose is to create a world without barriers to build momentum toward a better future through self-discovery, collaboration, and connection. Our museum is a place where you can freely wander and wonder. Come and discover your inner genius, just like Leonardo did. Look around. Ask the big questions. Have fun. Welcome.
Visitor Experience Floor Facilitator
The Leonardo seeks a Visitor Service Floor Facilitator to join our team and mission to fuse science, technology, and art in experiences that inspire creativity and innovation in people of all ages and backgrounds.
- Schedule: Part Time - Must be able to work flexible, varied hours, including nights, weekends, and holidays depending on the events calendar
- Reports to: Director of Visitor Experience
Benefits
- Fun company culture with passionate coworkers who embody our core values of curiosity, creativity, commitment, and connection
- Strong sense of purpose as we positively impact the lives of youth and adults across the state of Utah
- Vibrant, mission-led organization with opportunity for growth
- Free museum membership and tickets
- Employee Assistance Program (EAP)
- 401(k) retirement plan
- If full-time: Medical, Dental, Vision, FSA/HSA, Pet, and Life insurance; Vacation, Sick Pay, Paid Holidays, Parental Leave, Bereavement
- And more!
What you"ll do day-to-day:
- Respectfully and enthusiastically greet and engage with museum visitors to promote The Leonardo's programs and offerings, manage and resolve guest concerns in a positive manner, and ensure guest safety and well-being in order to ensure an excellent, friendly, welcoming, and informative visitor experience
- Tell the museum's story and facilitate engaging and inventive museum activations
- Facilitate hands-on workshops and guide field trips
- Provide general assistance with museum programs, collaborating with the Education team on new seasonal programs and activities and demonstrations as needed
- Suggest memberships to all visitors, highlighting member benefits, then accurately enter membership data and demographics in order to meet Membership sales goals
- Run daily operations of The Leonardo as scheduled, responding to voicemails and emails, processing payments and registrations, cleaning exhibits and displays, and more
- Operate The Leonardo's admissions & memberships sales system (Altru), accurately accounting for payment and change in transactions, and diligently tracking admission of all guests (paid and unpaid) in The Museum"s POS system
- Solicit positive online reviews and assist with data entry to evaluate the success of programs and initiatives
- Additional responsibilities as needed
What it takes to succeed:
- Education: High School Diploma / GED
- Experience: Minimum 1-year customer-facing experience required
- Competencies:
- Enthusiasm for promoting the museum"s programs, offerings, and benefits
- Genuine interest in fostering learning and appreciation for art, science, and culture among visitors
- Capacity to manage and resolve guest concerns in a positive manner to ensure an excellent visitor experience
- Attention to detail and diligence in tasks such as data entry, cash handling, and maintaining the cleanliness and safety of exhibits
- Willing and able to be maintain a well-informed understanding of the museum"s exhibits, programs, and offerings to effectively facilitate visitor experiences
- Strong verbal communication skills to engage with visitors of all ages and backgrounds, as well as written communication skills for responding to emails
- Able to speak, read, and write English fluently
- Able to work independently, with minimal supervision, and also work on a team, remaining calm under pressure, adhering to deadlines in a fast-paced environment, and demonstrating flexibility with shifting demands and priorities
- Basic math skills, able to add and subtract, and perform simple division and multiplication
- Basic proficiency in computer systems and data management (e.g., Altru, Google Suite, Slack)
- Alignment with The Leonardo's mission, vision, and values
- Physical/Other Requirements:
- Light Work: Lift/carry/push/pull objects frequently of a negligible amount up to 15 pounds, occasionally up to 25 pounds, and rarely over 25 pounds
- Walking and standing and arm/leg control are required
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