Schedule: Monday to Friday (Non-Exempt), Full-Time
Location: Remote
Starting Salary: $20/hour + bonus
This role is 100% remote with no face-to-face contact with patients. We have a remote first environment and are proud to have team members located nationally.
There is significant potential to earn more through our bonus structure, which rewards high performance and dedication. This structure includes bonuses for meeting enrollment targets, maintaining high conversion rates, and exceeding monthly enrollment goals, offering a great opportunity to increase your overall earnings.
Summary
Position Overview: We are seeking a passionate and persuasive Enrollment Specialist to enroll patients with chronic, potentially blinding diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration in our care management program. The role involves engaging prospective patients from partner practices by highlighting program benefits and convincing them to enroll. The specialist must thrive in a sales and metric-driven environment, making high-volume outbound calls (minimum of 80 per day) and achieving at least 10 enrollments daily. Responsibilities also include maintaining accurate enrollment records and collaborating with leadership to improve the enrollment process.
Essential Functions
- Engage with potential patients through outbound calls to promote and enroll them in our services
- Provide detailed information about our services, highlighting the benefits and features to prospective patients
- Address inquiries, concerns, and objections effectively to secure enrollments
- Guide patients through the enrollment process, ensuring all necessary information is collected accurately
- Maintain up-to-date knowledge of enrollment policies, procedures, and compliance requirements
- Maintain a patient-focused approach to enhance the overall enrolling experience
- Collaborate with team members to share best practices and strategies for achieving sales/metric goals
- Communicate effectively with other departments to ensure seamless service delivery and customer satisfaction
- Participate in training sessions and team meetings to stay informed about services and industry trends
- Achieve and exceed monthly enrollment targets and performance metrics
- Track and report enrollment activities, outcomes, and performance to supervisors
- Utilize CRM software to document patient interactions
- Adhere to all company policies, procedures, and ethical standards
- Ensure compliance with regulatory requirements and company guidelines during the sales and enrollment process
- Maintain accurate and secure records of customer interactions and transactions
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