POSITION DESCRIPTION:
The Trinity Health IHA Management Fellow is a post-graduate opportunity that provides a broad range of experience in a variety of healthcare business units and facilities. The fellow will work closely with a preceptor throughout their fellowship experience. The fellow performs problem assessment, analysis, solution design and recommendation, and implementation as directed, based on experience and capability.
ESSENTIAL JOB FUNCTIONS:
Works on special assignments as directed by their preceptor/mentor – either individually or as a member or leader of a project.
Leads or participates in meetings and collaborates with key stakeholders and subject matter experts as appropriate.
Collaborates with the Operations Projects Manager to align clinical and operational goals with the organization’s strategic vision.
Assesses problems through appropriate data collection and analysis techniques.
Identifies and recommends appropriate action steps for problem resolution.
Implements action steps for improvement and evaluates effectiveness of problem solution process and outcome.
Monitors and evaluates project performance, ensuring timely delivery of key milestones and alignment with strategic priorities.
Serves as a key advisor to the Operations Projects Manager to support in executing key operational projects and priorities
Takes ownership of cross-functional initiatives, driving strategic projects that enhance organizational performance and implements innovative solutions across all departments.
Builds strong relationships with key stakeholders, Divisional Leadership and Business Intelligence to promote collaboration and effective communication.
ORGANIZATIONAL EXPECTATIONS:
Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of Trinity Health Medical Group.
Must be able to work effectively as a member on various teams.
Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
Successfully completes all relevant organizational training and adheres to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct.
Maintains knowledge of and complies with Trinity Health Medical Group standards, policies and procedures.
Maintains general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer and manual systems.
Maintains strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines.
Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
Uses resources efficiently.
If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.
MEASURED BY:
Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.
ESSENTIAL QUALIFICATIONS:
EDUCATION: Master’s degree in system science, business administration, statistics, economics, computer science, healthcare administration, public health, health policy and management or other quantitative field required.
CREDENTIALS/LICENSURE: None
MINIMUM EXPERIENCE: Minimum three months experience in healthcare field
POSITION REQUIREMENTS (ABILITIES & SKILLS):
Demonstrates excellent project management expertise, superior analytical abilities, and polished communication skills to drive success in complex initiatives.
Embodies a patient-centered mindset, emphasizing a commitment to enhancing patient care and delivering exceptional service.
Ability to build and maintain productive relationships across all organizational levels and with diverse populations, including staff, management, executive leadership, patients, families, vendors, and Trinity Health.
Ability to cross-train in other areas of the medical group to achieve smooth flow of all operations.
Excellent organizational and time management skills to successfully manage and prioritize multiple projects with competing time constraints.
Ability to exercise sound judgement and critical thinking skills.
Ability to coordinate, direct and supervise the day-to-day work of others.
Ability to analyze and interpret data for appropriate and effective response.
Ability to manage patient and organizational information in a confidential manner.
Ability to travel to other office sites.
MINIMUM PHYSICAL EXPECTATIONS:
Physical activity that often requires keyboarding, filing and phone work.
Physical activity that often requires extensive time working on a computer.
Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.
Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.
Specific vision abilities required include close vision, depth perception, peripheral vision, and the ability to adjust and focus.
Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Must hear and speak well enough to conduct business over the telephone or face to face for extended periods of time in English.
MINIMUM ENVIRONMENTAL EXPECTATIONS:
This job operates in a typical office environment which involves frequent interruptions and significate interaction with people which can be stressful at times.
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