Join us to build a more rewarding financial future for all Canadians
At Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.
The Role
We"re not just building software; we"re shaping the future of finance. At Neo Financial, speed and innovation are in our DNA. We"re a tight-knit team of passionate individuals who thrive on tackling ambitious challenges and making a real impact. If you"re someone who rolls up their sleeves, takes ownership, and isn"t afraid to run with an idea, you"ll feel right at home here.
What you"ll be doing:
You will be the essential force ensuring our brilliant software development teams deliver high-quality features and products efficiently and on schedule. As a Sr. Program Delivery Coordinator, your strategic impact will be immense:
- Master Orchestration: You"ll map, plan, and orchestrate the journey of numerous simultaneous software development projects, leveraging critical path analysis and detailed work-back planning.
- Solving Core Challenges: You"ll directly address one of our biggest delivery challenges – managing, prioritizing, and sequencing the high volume and diverse nature of incoming requests across critical shared resources like UX design, mobile, web, and infrastructure teams.
- Accelerating Delivery: By proactively anticipating and mitigating roadblocks, fostering crystal-clear cross-functional communication, and rigorously driving execution, you will directly accelerate iteration cycles and release velocity.
- Empowering Teams: You won"t just track progress; you"ll empower our teams to operate at their highest potential, delivering exceptional results that translate into a stronger product, delighted users, and significant business growth.
- Collaborate with Engineering Directors and Product Leaders to develop and maintain detailed program roadmaps, project plans, and delivery estimates, ensuring accuracy and timely updates.
- Champion data-driven delivery by establishing and driving the collection, analysis, and reporting of key metrics (e.g., velocity, predictability, cycle time) to inform planning and identify areas for improvement.
- Proactively identify, document, and aggressively drive the resolution of impediments and risks, effectively navigating dependencies across internal teams, external vendors, and partners.
- Analyze project dependencies and workflows to identify critical paths and strategic opportunities to parallelize work, optimizing delivery timelines.
- Ensure seamless and transparent communication and collaboration across engineering teams, product management, design, operations, and other key business stakeholders.
- Orchestrate end-to-end release management processes, including coordination of release notes, communication plans, and necessary business readiness activities.
- Design and facilitate effective project cadences (e.g., status meetings, planning sessions, retrospectives) focused on progress tracking, problem-solving, and continuous improvement.
- Foster a culture of continuous delivery excellence by identifying process optimizations and working with Product Managers and Engineering Leadership to implement them.
- Integrate and manage compliance and legal requirements within project timelines, ensuring necessary stage-gate reviews and adherence.
- Contribute significantly to the development and refinement of project and program management frameworks, processes, and tools within the organization.
- Mentor and potentially supervise a Junior Program Delivery resource, guiding their work in areas like dashboarding, reporting, plan updates, and tool administration (Jira, etc.).
Who we are looking for:
- 5+ years of progressive experience in Program or Project Management within an agile, high-growth software development environment.
- Deep practical knowledge of Agile methodologies (Scrum, Kanban, etc.) and experience applying them effectively to drive delivery.
- Exceptional organizational, time management, and prioritization skills, adept at managing multiple complex initiatives simultaneously.
- Outstanding communication, interpersonal, and stakeholder management skills, with the ability to clearly articulate complex information to diverse audiences (technical and non-technical).
- Meticulous attention to detail and a highly organized approach to documentation, tracking, and reporting.
- Proficiency with modern project and program management tools (e.g., Jira, Confluence, Smartsheets, or similar). Experience configuring or optimizing these tools is a strong plus.
- Proven track record of proactive risk identification, mitigation, and successful impediment resolution.
- A highly proactive, independent approach with a strong sense of ownership and drive for results.
- A genuine passion for technology and innovation, coupled with a desire to thrive in a fast-paced startup environment.
Working at Neo:
The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we're on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do, from building intuitive products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.
We trust, respect, and support each other. This means honest conversations, constructive input, and continuous support. You'll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices. As we evolve rapidly, we're looking for change-makers who thrive on challenge—people who would rather blaze a trail through uncertainty than follow a well-paved path.
All team members have a stake in Neo's success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you've heard that Neo employees work hard, it's true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company's success.
Apply with us:
We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.
By continuing with your application, you agree to the Candidate Privacy Notice which guides how we process your personal information for the purpose of your application.
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