Workforce Management Analyst (Health Plans)

Samaritan Health Services • Corvallis, Oregon, United States • 1w ago

Samaritan Health Plans (SHP) provides health insurance options to Samaritan employees, community employers, and Medicare and Medicaid members. SHP operates a portfolio of health plan products under several different legal structures: InterCommunityHealth Plans, Inc. (IHN) is designated as a regional Coordinated Care Organization (CCO) for Medicaid beneficiaries; Samaritan Health Plans, Inc. offers Medicare Advantage, Commercial Large Group, and Commercial Large Group PPO and EPO plans; SHP is also the third-party administrator for Samaritan Health Services’ self-funded employee health benefit plan.

As part of an Integrated Delivery System, Samaritan Health Plans is strategically and operationally aligned with Samaritan Health Services’ mission of Building Healthier Communities Together.

Candidates residing out of state will need to be able to work Pacific Time Zone hours.
This is a remote position in which we are able to employ in the following states: Arizona, Arkansas, Connecticut, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wisconsin
JOB SUMMARY/PURPOSE
- Responsible for ensuring optimal staffing and efficient operations within the health plan Operations, including Call Center. This role involves analyzing work volumes, seasonal patterns, forecasting staffing needs, and developing schedules to ensure team coverage and excellent customer service delivery, while maximizing resource utilization.
EXPERIENCE/EDUCATION/QUALIFICATIONS
- Bachelor’s degree in Business, Statistics, Operations Management, or a related field; or equivalent experience required.
- Two (2) years experience in workforce management, preferably in a call center or operations environment, required.
- Experience with workforce management software and tools (e.g., Five9, NICE IEX, Verint, Aspect) required.
KNOWLEDGE/SKILLS/ABILITIES
- Strong operational competency in Microsoft Excel and other data analysis tools. Proficiency in data analysis and forecasting techniques. Familiarity with workforce management technologies and reporting systems.
- Strong analytical and problem-solving abilities.
- Excellent organizational and time management skills.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on accuracy and efficiency.
PHYSICAL DEMANDS
- Rarely
  (1 - 10% of the time)
  
  Occasionally
  (11 - 33% of the time)
  
  Frequently
  (34 - 66% of the time)
  
  Continually
  (67 – 100% of the time)
  
  CLIMB - STAIRS
  
  LIFT (Floor to Waist: 0"-36")
  
  0 - 20 Lbs
  
  LIFT (Knee to chest: 24"-54")
  
  0 – 20 Lbs
  
  LIFT (Waist to Eye: up to 54")
  
  0 - 20 Lbs
  
  CARRY 1-handed, 0 - 20 pounds
  
  BEND FORWARD at waist
  
  KNEEL (on knees)
  
  STAND
  
  WALK – LEVEL SURFACE
  
  ROTATE TRUNK Standing
  
  REACH - Upward
  
  PUSH (0 - 20 pounds force)
  
  PULL (0 - 20 pounds force)
  
  SIT
  
  CARRY 2-handed, 0 - 20 pounds
  
  ROTATE TRUNK Sitting
  
  REACH - Forward
  
  MANUAL DEXTERITY
  
  Hands/wrists
  
  FINGER DEXTERITY
  
  PINCH Fingers
  
  GRASP Hand/Fist

PI270534883

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