PATIENT ACCESS REP I

CalvertHealth • Prince Frederick, Maryland, United States • 1w ago

JOB DESCRIPTION DETAILS
- Job Summary:
  - Protects patient and hospital interests through excellent customer service for each patient, family member, visitor and staff during admission, registration and discharge processes and other job duties as assigned.
- Education:
  - Position requires a high school diploma or GED.
- Registration/Certification/Licensure:
  - Not listed
- Experience:
  - 6 months of experience in a customer service position, preferably in healthcare.
- Other Requirements:
  - Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
  - Basic computer skills to include Windows, Microsoft Office, and internal computer systems.
  - Basic knowledge of insurance plans, coverage types and medical terminology.
  - Able to multi-task with numerous interruptions.
  - Communicates effectively with all levels of staff and departments.
  - Able to provide excellent customer service and communication skills that demonstrate the ability to adjust based on urgency of need.