Position Summary:
The Donor Experience Manager supports the major gift team by leading the Foundation’s high-level special events and meetings. Reporting directly to the Assistant Vice President of Major Gifts, the Donor Experience Manager will work in tandem with Foundation and Hospital Leadership, Board members and physicians to create and execute a comprehensive annual event schedule, including but not limited to in-home receptions, group tours of different facilities, physician panels, Foundation Board and Campaign Committee meetings and specific third-party events.
Essential Functions and Responsibilities Includes the Following:
Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
Manages and delivers the strategy and execution of all high-level events, helping to expand the reach to new donors and stewarding existing donors.
Oversees the logistics and details of each event, including but not limited to invitations, invite and RSVP lists, timelines, run of show and minute-by-minute breakdowns, budgets, vendor contracts, speakers/presenters, attendee bios, leadership briefings, and post-event recaps and analysis with a tactical focus on continual improvement for future events.
Communicates effectively with both internal and external stakeholders on behalf of the Foundation team, helps arrange event logistics and coordinates with other departments and individuals as needed/appropriate.
Collaborates with AVP, Major Gifts, SVP, Development, and leadership to identify and create new opportunities for donor engagement.
Works in tandem with the Marketing Department to oversee the two major external events – annual Golf Classic (typically June) and annual fall Gala.
Actively contributes to the major gifts team; leads by example; collaborates with trust.
Manages one direct report.
Performs all other related duties as assigned.
Education & Experience Requirements:
- Bachelor’s Degree required
- Experience in high-level event planning required; hospital or healthcare environment experience preferred.
- Possession of high degree of emotional intelligence, strong leadership, persuasion, and negotiation skills.
Core Competencies:
- Exceptional interpersonal skills
- Executive presence
- Strong problem solving, judgement and decision-making skills
- Ability to maintain composure under stress
- Ability to work professionally and efficiently with Senior Leadership, Board Members, Donors, Volunteers, staff, and vendors
- Self-starter, self-motivated and ability to work without supervision
- Flexible, organized and able to assess priorities
- Excellent computer skills, including Windows, Excel and Internet
The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.
PI270409391
