Join the Innovative Team at ESL Power Systems Inc. as a Level II Application Engineer – Where Your Expertise Shapes the Future of Power Electrical Solutions!
At ESL Power Systems Inc., a 100% employee-owned leader in power electrical solutions, we're seeking a dynamic and skilled Level 3 Application Engineer to join our forward-thinking team. As an integral part of our company, you'll not just be an employee, but an owner, fully vested in the success and innovation of our business.
In this pivotal role, you'll leverage your expert-level knowledge in power electrical equipment and deep understanding of UL Standards & NEC requirements to provide unparalleled technical expertise and customer service. Your day-to-day will involve collaborating with a diverse range of teams and customers, ensuring that every solution we craft meets the highest standards of excellence and innovation.
Performance, Rewards, and Shared Success:
Your impact will be measured through key performance indicators that resonate with our commitment to excellence:
• Customer Satisfaction Score: Your excellence in customer service will be quantified through feedback, reflecting our dedication to exceeding customer expectations.
• Project Delivery Efficiency: Timely delivery of quotes and concepts will showcase our team's efficiency, a testament to your skill and our collective commitment to reliability.
• Cross-Functional Teamwork Efficiency: Your ability to collaborate effectively with internal teams, as measured by peer feedback and project success rates, will highlight your integral role in our cohesive and innovative work environment.
At ESL Power Systems Inc., we believe in rewarding excellence. Your achievements in these areas contribute not only to your personal growth but also to our company's success. We offer a competitive compensation package, where bonuses are not just tied to individual performance but also to our collective achievements, including meeting our EBITDA goals. This approach ensures that as our company thrives, so do you.
We're not just looking for an engineer; we're looking for a visionary. Someone who embodies our core values of ownership, excellence in customer service, accountability, adaptability, and continuous improvement. At ESL Power Systems Inc., your work directly contributes to our trajectory of growth and leadership in the industry. You'll have the unique opportunity to shape the future of our products and services, ensuring they not only meet but exceed our customers' evolving needs.
If you're ready to take ownership of your career, to innovate and excel in a company that values your contributions and rewards your achievements, then ESL Power Systems Inc. is your next destination. Join us in powering the world with solutions that are as sustainable as they are cutting-edge. Apply now to become a key player in a company where your work truly makes a difference!
SUMMARY:
The Applications Engineer II reports to the Sales Manager and is responsible for supporting internal and external customers with product and technical knowledge. Typical tasks include evaluating customer needs and project specifications, defining application requirements, performing product demonstrations, delivering technical presentations, and developing custom solutions to solve customer problems. This position will also have an important role in serving as Technical Advisor in our R&D effort providing technical guidance to our R&D team when necessary. The Applications Engineer III must have expert-level knowledge of power electrical equipment with strong electrical background, extensive knowledge of UL Standards & NEC requirements backed by vast experience in electrical equipment solutions. Furthermore, the Application Engineer III must be successful working in cross-functional teams assisting with product knowledge, applications, regulatory requirements that align with evolving business needs & market requirements.
ESSENTIAL DUTIES AND RESPONSIBLITIES:
• Prioritize outstanding external and internal customer service in every aspect related to this position as the central focus.
• Acquire customer insights through conversations, observations, feedback analysis, and collaboration with sales team.
• Ensure alignment between the engineering team and the customer specifications to develop solutions that meet mechanical, electrical, safety, functional, cost target, and manufacturability requirements for all product lines.
• Ensure alignment between ESL products and customer specifications through a solid understanding of world-class design principles, regulatory requirements, industry best practices, and broad market trends.
• Review customer inquiries and work with the Sales team to prioritize customer engagements with high potential fit for their portfolio & requirements.
• Articulate and uphold the company's core competencies & values, identifying business-building opportunities that leverage these.
• Collaborate with ESL's commercial operations team, sales managers, and project managers to plan, prepare, and execute strategic deals in complex sales cycles.
• Match customer requirements with proposed standard or customized solutions.
• Support the Commercial Operations Team in determining the scope of supply from project drawings and specifications.
• Estimate product costs at the bid stage for custom engineered solutions.
• Assist the Customer Experience Manager in routing customer inquiries and opportunities based on Standard or Custom Engineered products.
• Create and deliver technical presentations and demos showcasing the unique value proposition of ESL products.
• Manage all technical aspects of Pre-Sale & Post-Sale communications as part of external and internal customer service.
• Communicate client needs to the R&D & design teams for future product enhancements & developments.
• Collect and document competitive intelligence.
• Assist with QC testing and provide troubleshooting support as needed.
• Assist with R&D product certification and listing as needed.
• Preparation and execution of factory acceptance and site acceptance procedures as required.
• Travel to customer sites as needed to assist with warranty claims or support the sales team.
• Planning and implementation of training courses and presentations for internal and external customers.
• Perform other job-related instructions as requested by their supervisor, subject to reasonable accommodations.
• Write and publish technical papers and bulletins and conduct webinar training sessions as the company's principal technical expert representative.
• Abide by all rules and regulations as set in the employee handbook.
• Be the point of contact with UL, ETL and other regulatory bodies.
• Become the technical expert in all ESL product offerings.
• Willingness to travel up to 40% of the time inside the country with a target of 25%
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