At WorkWave, we are committed to empowering the hardworking service professionals who keep our world safe, clean, and beautiful. Through our powerful suite of software and fintech solutions, we give these business owners the tools they need to run their businesses more efficiently, increase profitability, and deliver exceptional service.

As we continue to transform how our customers operate through AI-driven innovation and seamless experiences, we are seeking a Vice President of Product Design to shape and lead the next evolution of product design at WorkWave.

Reporting to the Chief Product Officer, you will be the champion of design across the organization, ensuring our products are intuitive, elegant, and effective for non-technical users who need simplicity, speed, and trust in the tools they use every day. You will lead a talented team of UX/UI designers through the end-to-end design process from discovery through delivery, collaborate deeply with Product Management and Engineering as a triad to deliver cohesive and impactful user experiences, and own and evolve our enterprise design system to ensure consistency and efficiency across all product lines while enabling rapid design and delivery at scale.

This is a role for a hands-on design executive who thinks in systems, loves to experiment and learn, and has deep experience incorporating AI assistants, agents, and data-driven insights into products in ways that feel natural, human, and trustworthy.

WHAT YOU'LL DO:

Shape and Execute Design Excellence

• Define, communicate, and evolve a unified product design vision and strategy that aligns to WorkWave’s mission and customer needs.

• Lead a system-level approach to design that connects end-to-end user journeys, product ecosystems, and individual features into seamless, intuitive experiences.

• Own and scale the WorkWave enterprise design system, Tidal—ensuring design consistency, reusability, and efficiency across all products.

Champion AI-First, Human-Centered Experiences

• Build design frameworks and patterns that embed AI assistants, agents, and data-driven insights into workflows in intuitive and transparent ways.

• Collaborate deeply with product and engineering leaders to prototype and test new AI-enabled user experiences that transform how users work.

• Advocate for responsible and ethical AI design, creating experiences that users trust and that empower rather than overwhelm.

Drive Rapid Experimentation and Iteration

• Leverage AI-enabled rapid prototyping and testing tools to accelerate how quickly the design team can ideate, test, and learn.

• Create repeatable practices for usability testing, validation, and iteration based on user feedback and behavior.

Lead and Develop a World-Class Design Team

• Recruit, mentor, and inspire a growing team of UX and UI designers.

• Foster a collaborative, inclusive, and feedback-driven culture that encourages experimentation and continuous learning.

• Implement design operations best practices to scale team efficiency and design delivery.

Drive Deep Cross-Functional Collaboration

• Act as a champion of the product management, product design, and engineering triad model, ensuring seamless collaboration from discovery through delivery.

• Build trusted relationships across product, engineering, marketing, customer success, and sales to align on strategy and execution.

• Serve as the voice of design in executive discussions and drive alignment on user-centric priorities.

Validate and Deliver Value

• Own and drive usability standards and validation processes to ensure all products and features meet user needs before release.

• Translate user insights into actionable design decisions that improve adoption, engagement, and retention.

WHAT YOU’LL BRING

10+ years of product design experience, with 5+ years in senior design leadership roles driving multi-product design strategy and execution.
Deep experience designing intuitive and elegant user experiences for non-technical audiences in complex environments.
Proven success designing AI-first products and seamlessly embedding AI assistants, agents, and data-driven insights into user experiences.
Strong familiarity with AI-enabled rapid prototyping and experimentation tools (e.g., Replit, Bolt, etc.) to accelerate learning and delivery.
System-level design thinking skills with the ability to orchestrate complete end-to-end user journeys.
Demonstrated experience owning and scaling enterprise design systems (ideally similar to Tidal) that drive consistency and efficiency.
Strong user research and usability testing background with a passion for iterative, data-driven design.
Exceptional cross-functional collaboration and influence skills; proven ability to drive alignment and decision-making across the product, design, and engineering triad.
Experience building, developing, and scaling high-performing design teams.
Passion for creating accessible, simple, and human-centered experiences that enable users to succeed without frustration or confusion.
Comfortable navigating ambiguity and leading through change in a fast-paced product organization.

In our dedication to salary transparency, we provide a compensation range for roles, which is a base salary of $250,000 plus a 20% bonus. The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget.

WHAT YOU SHOULD KNOW ABOUT US:

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers

• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses

• We openly accept others as they are and build strong partnerships based on trust

• Teamwork and collaboration is key to help our colleagues and customers solve their challenges

• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:

• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.

• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.

• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.

• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

RELAX, WE'VE GOT YOU COVERED:

• Employees can expect a robust benefits package, including health and dental and 401k with company match

AND BEYOND...

• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays

• Up to 4 weeks paid bonding leave

• Tuition reimbursement

• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!

• 24/7 access to virtual medical care with Teladoc

• Quarterly awards based on peer nominations

• Regional discounts and perks

• Opportunities to participate in charitable events and give back to the community

GROW WITH US:

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth

• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!

• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year

JOIN OUR WINNING TEAM!

• 10 Time winner of Best Place to Work in New Jersey by NJBiz!

• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine

• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

$250,000 - $300,000 a year

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WorkWave

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