The Inside Sales Support person will serve as the primary point of contact for customers, supporting the sales process through timely communication, order management, and coordination with internal teams. This role assists with the quoting process by gathering required information, ensuring customer details are accurate, and following up with customers after quotes are issued. The Inside Sales Representative plays a key role in developing customer relationships and ensuring a positive experience with Weldall. This role will be shared between two business units.

Key Responsibilities

Serve as the initial point of contact for incoming customer inquiries.
Assist with the quoting process by gathering details, clarifying requirements, and routing requests to the appropriate internal team (e.g., estimating, engineering, operations).
Follow up with customers regarding outstanding quotes and provide updates as needed.
Enter and manage customer orders, ensuring accuracy in specifications, pricing, and delivery schedules.
Maintain regular communication with customers regarding order status, delivery updates, and after-sales support.
Support outside sales representatives with customer information, order status, and documentation.
Maintain accurate and organized records of customer interactions in the company’s CRM/ERP system.
Assist with onboarding new customers and ensuring smooth transitions into ongoing business.
Professionally handle customer issues or concerns, ensuring they are resolved in a timely manner.

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WELDALL MANUFACTURING INC

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Inside Sales Support