Description:

Memphis, TN
Salary: $68,000 – $73,000 per year

Vital Medical Transport is hiring an experienced EMS Operations Manager / Paramedic Supervisor to lead daily ambulance operations in Memphis, Tennessee. This role oversees paramedics and EMTs, manages field operations, and ensures high-quality emergency medical services.

Ideal candidates include experienced Paramedic Supervisors, Field Training Officers, EMS Lieutenants, or senior Paramedics ready to move into operations leadership.

EMS Operations & Leadership

Supervise and support paramedics and EMTs responding to emergency and non-emergency medical calls
Manage day-to-day ambulance operations and shift activities
Maintain staffing schedules and approve PTO requests
Monitor and track time and attendance compliance
Ensure all personnel operate within state, federal, and local EMS regulations

Quality & Compliance

Oversee completion and accuracy of Patient Care Reports (PCRs)
Implement and monitor quality assurance initiatives
Address employee issues, provide coaching, and manage disciplinary actions when necessary
Ensure adherence to company policies, medical protocols, and safety standards

Emergency Response & Patient Care

Provide patient care at Basic Life Support (BLS) and Advanced Life Support (ALS) levels
Respond to emergency calls and assist with patient extrication and transport
Participate in multi-casualty incident response and disaster planning
Ensure proper infection control and exposure reporting procedures

Operational Management

Oversee vehicle readiness, equipment inspections, and supply management
Assign and monitor fuel card usage
Maintain EMS inventory and ensure proper station supply levels
Assist in training and onboarding new EMS personnel

Communication & Collaboration

Maintain strong communication with EMS personnel, hospitals, and medical staff
Serve as a liaison between field crews and executive leadership
Support community engagement and professional development opportunities

Why Join Vital Medical Transport

Competitive $68K – $73K salary
Health, Dental, Vision and Life Insurance
401(k) Retirement Benefit with a company match

Leadership opportunity in a growing EMS organization

Supportive team environment focused on patient care and operational excellence

Requirements:

Licenses & Certifications

Tennessee Licensed Paramedic
5+ years EMS experience
Prior EMS leadership, shift supervisor, or field training experience preferred
National Registry Paramedic preferred
Valid Tennessee Driver’s License
BLS certification required
ACLS and PALS preferred

Skills

Strong leadership and team management skills
Experience supervising EMS field operations
Knowledge of EMS regulations, protocols, and compliance requirements
Experience with EMS software systems and reporting tools
Proficiency in Microsoft Office

Working Conditions

This role operates in both office and field environments, including emergency scenes, hospitals, and ambulance operations. The position may involve:

Exposure to extreme weather conditions
High-stress emergency situations
Heavy lifting and patient transport
Operation of emergency vehicles and medical equipment

EMS personnel must be able to lift and move patients and equipment up to 250 lbs with assistance and perform physically demanding tasks in a variety of environments.

Conditions of Employment

Successful completion of Pre-Employment physical, drug screen and background check
Participation in the Vital Medical Transport Compliance Program
Maintain all required licenses and certifications during employment
May require annual TB and health screenings

Compensation details: 68000-73000 Yearly Salary

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Vital Medical Transport

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EMS Operations Manager / Paramedic Supervisor