Care Team Specialist

White River Junction-VT-05001-United States

Care Team Specialist

Full Time, Days

Why work as a Patient Access Representative at the Visiting Nurse and Hospice for Vermont and New Hampshire?

You experience satisfying and challenging work that makes a difference, every day.
You will be part of a high-functioning, collaborative team that is dedicated to providing excellent home health and hospice services to our community.
You will have a work/life balance that can match the flexibility you need.

Benefits include:

Employee Referral Bonuses
Online LinkedIn Learning
Extensive health, dental, and lifestyle benefits that come with being part of the renowned Dartmouth Health system

Locations:

White River Junction, VT

Visiting Nurse and Hospice for VT & NH covers more than 140 towns delivering superior nursing, rehabilitation, hospice, and personal care services with proven effectiveness, integrity, and compassion. Our only goal is to help the people in our communities. When you join the Visiting Nurse and Hospice for VT & NH, you’ll become part of a dedicated team delivering outstanding home health and hospice services that enrich the lives of the people we serve.

The Care Team Specialist ensures an accurate and timely referral process and insurance verification for services is carried out. Schedules patient admissions, evaluations, and routine appointments. Gathers all necessary referral paperwork and regulation for compliance. Initial point of contact for inquiries regarding the team from patients, families, staff, and other customers.

The Patient Access Representative:

Verifies patient insurance and obtains precertification and/or preauthorization as appropriate.

Obtains needed forms/information for referrals.
Assists with various audits and compliance requirements.
Communication liaison between the care team and the patient; including calls, electronic messages, paperwork and fax transmissions from patients, pharmacies, and other providers, to provide a timely response.
Reviews referral documents and collaborates with clinical team for timely resolution of referral questions and concerns.
Updates providers with referral concerns or questions.
Responds to patient and provider questions regarding insurance process.
Provides assistance to other team members when necessary.
Coordinate electronic messages including obtaining additional pertinent information from the patient as well as answering items prior to sending to care team.
Participates with PODs per POD charter, managing providers’ daily schedule of patient’s appointment and working closely with the rest of the care team to adjust as needed for optimum patient care.
Huddle with the care team to ensure alignment/preparation with each patient during the day to optimize efficiencies.
Educate patients to our workflows and process of referrals, or other services we provide.
Maintain workflows including: new patient paperwork, no show policy is followed.

Minimum Qualifications:

High School degree or equivalent required
Two years of related experience in a home health agency or other related experience preferred.
Experience or education providing basic knowledge of medical terminology referred.
Must stay current in knowledge base and meet VNH-mandated education requirements

Compensation Range:

Minimum: $17.84
Maximum: $26.92

We would love to meet you and tell you more about this engaging and fulfilling part of our healthcare delivery system. Our Hiring Managers can explain the different roles, our service area, the unique aspects of home and hospice care, and the many benefits we can offer your career and personal life.

Visiting Nurse and Hospice for Vermont and New Hampshire (VNH) will never require candidates to provide personally identifying information such as social security number, date of birth, street address, or banking information in order to submit an application for employment. Identifying information will only be requested after an offer of employment has been extended and accepted, for the purposes of security screening and onboarding. If you experience a request for your personal information prior to acceptance of an offer of employment, please contact VNH’s Human Resources Department immediately at 888.300.8853 or EmailHR@vnhcare.org.

As part of Dartmouth Health, Visiting Nurse and Hospice for VT & NH is an equal-opportunity employer.

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Visiting Nurse and Hospice for VT and NH

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