CREW MEMBER-OVERNIGHT

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

Summary

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back.

Pay Rate: Min $12-Max $15

Responsibilities Include

Team Environment

Work well and interacts with others respectfully
Respond positively to coaching and feedback
Communicate with team members
Able to learn and execute multiple tasks

Operations Excellence for Guest Satisfaction

Provide guest service
Resolve guest issues
Follow Brand standards, recipes and systems
Follow safety, food safety and sanitation guidelines; comply with all applicable laws
Maintain clean and neat work environment

Profitability

Execute restaurant standards and marketing initiatives
Handle POS transactions and payments with accuracy
Prepare and deliver all products according to Brand standards

Skills/Qualifications

Fluent in English
Basic computer skills
Capable of counting money and making change
Able to operate restaurant equipment (minimum age requirements may apply)

Competencies

Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

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