Description:

Full-Time, Low-Stress Office Role. Great work/life balance – never work nights or weekends!

We are a family-owned and operated company, proudly serving our community since 1937. We’ve built our reputation on doing things the right way — for our customers and our team. Our office culture is simple:

No drama
No politics
Just a solid group of people working together and supporting each other

We’ve even been nominated as a Best Place to Work by the San Antonio Business Journal, and we take that seriously.

If you’re looking for a place where you can show up, do your job well, and be part of a dependable, respectful team — this is it.

Position Summary
We are hiring a full-time Call and Lead Coordinator to be the front line of communication for our office. You’ll handle incoming calls, route communication to the right team members, and manage incoming leads in real time. This role is essential to keeping our office running smoothly and efficiently.

This is a structured, desk-based position that requires reliability, attention to detail, and the ability to stay responsive throughout the day.

Schedule

Monday-Friday
7:30 AM - 5:00 PM
No nights, weekends or holidays
Year-round, full-time position
Lunch at your desk (full shift is paid)

Pay

Base $16/hr + overtime = approximately $42,600 per year

Benefits

Paid holidays after 6 months
Paid PTO after 1 year
401(k) with company match
Health Insurance - 50% company paid
Dental, Vision, and Supplemental Insurance - employee paid
Life Insurance - 100% company paid

What You Will Do

Answer incoming phone calls promptly and professionally
Route calls to the appropriate team member or take a message
Schedule technicians to return calls when needed
Monitor incoming leads in real time and assign them to the appropriate staff
Take clear and accurate messages
Perform light administrative tasks (scanning, data lookup, basic entry, minor projects and general office support)
Answer the door and assist with basic front-office needs
Remain at your desk and available so calls and leads are handled without delay
Serve as a backup for office staff by assisting callers with scheduling and booking jobs during high call volume or emergency situations

What This Job Is Like

Structured, predictable workdays
Steady flow of calls and office activity
Clear expectations and responsibilities
Casual work environment (no formal dress code)
Supportive team that works well together

What We Are Looking For

Highly reliable and punctual — someone we can count on every day
Friendly, clear, and professional phone communication
Able to stay focused and responsive throughout the day
Comfortable remaining at a desk/workstation for extended periods
Able to multitask between calls, lead monitoring, and light administrative work
Strong computer skills — comfortable with Microsoft Office, Google Drive
Able to quickly learn new programs and able to adapt to changin proceedures
Comfortable using basic AI
Self-motivated and able to stay productive during slower periods

Key Expectations

Phones and incoming leads are always the top priority
Calls must be answered promptly and routed correctly
Leads must be monitored and assigned quickly and accurately
Consistent attendance is critical
Professional and courteous interaction on every call
Accuracy, attentiveness, and follow-through are essential

This Job Is Great For

Someone looking for a stable, long-term position
Someone who values consistency and structure
Someone who doesn't want to take their work home
Someone who wants to be part of a reliable, drama-free team

This Job Is Not For You If

You have had frequent attendance or punctuality issues in previous roles
You struggle to stay focused in a structured, desk-based role
You are looking for remote work or a short-term position
You get restless when sitting still too long

Preferred (Not Required)

Previous receptionist, office, or customer service experience
Experience with multi-line phone systems
Experience with dispatching, CRM software, or ServiceTitan
Interest in a long-term role with a stable company

Important Notes

This role requires consistent, dependable attendance
This role requires staying attentive and available throughout the workday
Position is located near Boerne, TX (IH-10 between Leon Springs and Fair Oaks)
Background check and drug test may be required

Requirements:

Compensation details: 40000-43000 Yearly Salary

PI5f603a591823-37437-40234228

Van Delden Wastewater Systems

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