Utah Transit Authority

Are you passionate about helping people and making a difference in your community? Join UTA as an Office Specialist at our ADA Evaluation Center, where you'll play a key role in connecting individuals with the transportation services they need. In this vital position, you'll be the first point of contact for applicants, guiding them through the eligibility process, supporting individuals with disabilities, and ensuring compliance with ADA and FTA regulations. If you enjoy meaningful work, value accuracy and compassion, and are ready to grow your career with an organization that invests in its people, we'd love to have you on our team.

As the Office Specialist working at the ADA Evaluation Center, you will:

Provide initial contact and information for both internal departments and general public on eligibility process for paratransit services according to ADA guidelines and FTA regulations.
Determine correct forms and applications to be sent to applicants according to disability and track all contact with applicants in Eligibility software.
Determines correct assessment for disability type and sets up transportation for in-person interviews and assessments.
Enter all initial data and verifies 3/4mile adherence consistent with UTA policy and FTA regulations.
Verify out-of-state paratransit service eligibility according to ADA regulations.
Provide administrative and clerical support for Evaluation Center and eligibility process.
Follow strict regulatory compliance required by ADA and FTA regulations.

MINIMUM QUALIFICATIONS

Education and Experience

Two years in an office setting working with the public over the telephone and providing in-person customer service.
High School diploma. Associate degree in business, communications, or related field preferred.
Must be a safe driver with no more than 4 moving violations in the past 3 years and no more than one conviction for driving under the influence of alcohol or drugs in the past 10 years.

Knowledge, Skills, and Abilities

Basic knowledge of Americans with Disabilities Act (ADA)
Intermediate proficiency in MS Outlook, Word, and Excel (preferred)
Speak a second language (preferred)
Typing proficiency at a minimum of thirty (30) words per minute net (preferred)
Be sensitive to people with various disabilities and their transportation needs
Communicate with a variety of people including managers, employees, customers, and the public
Communicate with customers having speech difficulties
Work independently, prioritize tasks, Meet deadlines, Function well under stress
Multi-task and solve problems
Excellent interpersonal communication, decision-making, sensitivity and diplomacy
Pay attention to detail
This job requires predictable attendance.

- OR -

An equivalent combination of relevant education and experience.

[UTA reserves the right to determine the equivalencies of education and experience.]

UTA's benefits package for full-time administrative employees includes:

Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts.
Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, and dependent children.
22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
10 paid holidays and two paid (2) floating holidays per year.
Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
Training, development, and career advancement opportunities.
Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
Free transit passes for employees, spouses, and dependent children.
Employee assistance program – includes counseling, legal services, financial planning, etc.
UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
Free on-site fitness facilities and discounted membership to VASA Fitness.

For more information on UTA's Total Rewards benefits package, please visit:https://jobs.jobvite.com/rideuta/#benefits

Pay Rate: $22.404 Per Hour

If interested, apply before: 09/15/2025 @ 5:59 PM

* UTA promotes equal employment opportunities through its employment practices to current employees as well as internal and external applicants without regard to race, color, religion, national origin, disability, age, pregnancy, sex, sexual orientation, gender identity, veteran status, status as a parent, or genetic information. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays' notice prior to the need for the accommodation is required.

*Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part40,655, and219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.

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Utah Transit Authority

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