The Field Service Manager serves in the dual role of Service Technician as well as Manager. This individual is responsible for providing customer service in the field, maintaining and repairing commercial kitchen equipment. In addition, the Field Service Manager supports the Field Service Technicians as assigned and resolves customer service issues that directly impact the assigned technicians.
Responsibilities:Services, troubleshoots, and repairs commercial cooking and refrigeration equipmentCommunicates with customer and branch staff regarding status of repairs to ensure schedule is maintained and conditions are properly communicated with customers.Completes service tickets according to procedures and best practices.Tracks truck stock to ensure needed parts are stocked on vehicle.Sustains service vehicle, tools, and uniforms to Tech-24 standards.Assist Service Manager in determining Technician stocking levelsAssist assigned technicians with Company procedures, policies, and softwareAssist assigned technicians with tech support and trainingAssist in facilitating monthly technician and safety meetingsPerform/Assist with technician performance reviewsTrain new technicians on proper procedures in the safe troubleshooting and service of equipment and/or PM’sPerform monthly truck inspectionsAssist Branch or Service Manager in hiring process and disciplinary process of assigned techniciansSets a positive example for less experienced and/or new technicians by being a Company advocate.Works in a safe manner daily and ensures that all safety measures are taken at all times.Work flexible hours including nights and weekends for on call. Requirements:Valid driver's license and acceptable driving recordEPA certification or other refrigeration license5+ years of similar job experienceSuperb customer service skillsDependable and able to work independentlyAbility to climb ladders, work from heights, and crawl in tight quartersAbility to travel extensively within assigned territory Ability to work some nights, weekend, and holidays for on-call rotation with your department (frequency varies with department size
Benefits Include:On demand training and full trouble shooting support. Company sponsored and manufacturer’s trainingCompany uniforms, phone, vehicle, and gas cardMedical, vision, and dental insurance and short-term disability plansCompany paid long term disability and life insurancePaid time off and paid holidays401(k) retirement savings plan WITH Company MATCH and immediate VESTINGTech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech-24 and our career opportunities visit https://www.mytech24.com/careers/

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United Service Technologies

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Field Service Manager - Euless, Texas