About TOURISTS Welcome

TOURISTS WELCOME is a hospitality development & management group based in North Adams, MA delivering memorable experiences by connecting guests with breathtaking nature, timeless leisure, local history, and art and music happenings.

In 2018, we opened TOURISTS, a 46-room flagship hotel modernizing the aesthetic of a classic American motor lodge. The land on which the hotel sits straddles the Hoosic River, revealing a network of walking trails, and forest clearings designed for year-round exploration guided by our on-site Art & Adventure team. In 2019, we opened our second project, The Airport Rooms, an on-site restaurant & cocktail lounge for hotel guests and the community to enjoy.

With an unquenchable interest in the natural history of the region and a goal of providing an economic engine for local employment, TOURISTS WELCOME continues to evolve in and outside of North Adams, with new projects coming soon.

About the role

TOURISTS’ goal in all positions is to exceed expectations of our guests. Members of the Front Desk Team are in a highly visible and hands-on position. The Night Auditor anticipates guest needs by providing front desk services past late night into the early morning. This includes checking guests in and out, answering calls, performing late night guest requests, and general upkeep of the common areas. It may be necessary to perform a multitude of different functions not specifically related to this position. The ideal candidate is self-motivated, proactive, and resourceful.

What you'll do

Comply to shift checklists and Standard Operating Procedures (SOPs) that relate to Front Desk Operations
Maintain a confident and professional manner whilst checking guests in and out, answering phone calls, guest text messages, and emails.
Make reservations and confidently answer questions regarding rooms, property, and local attractions
Open, secure, and balance out shift banks to include the verification of all cash deposits, credit card and room charge transactions during all shifts
Create detailed shift reports that will be used for briefing incoming staff of the previous shifts’ updates, issues, and relevant information
Assist closing teams with guest services which may include bar service, trash disposal, room deliveries, housekeeping requests.
Walk the property on nightly basis and log property discrepancies
Maintain an increased awareness of safety issues throughout the property
Maintain a high level of cleanliness and safety in the work area
The person in this position may have to lift up to 50 pounds on a daily basis. Any lift over 50lbs is deemed a two-person lift
The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
The position does require movement between locations on property exposing individuals to variable climate conditions
Always ensure open lines of communication with all departments and upper management via radio, text, email, log books, meetings, etc., to ensure all needs of the hotel are met
Attend all relevant meetings
Comply with all Company policies and procedures
Create a respectful and safe work environment
Maintain on-going professional development

Qualifications

Two (2) years related experience in hospitality or service industry
One (1) year night audit experience preferred
High School diploma or general education degree (GED)
Certificates, licenses, and/or identification cards as required by the U.S. Department of Justice to verify employment eligibility
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to write routine reports and correspondence
Proficiency in Google Suite
Ability to understand other computer programs (i.e. PMS and POS)

The pay range for this role is:
16 - 19 USD per hour(TOURISTS Hotel)

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TOURISTS Welcome

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