Be the Voice That Makes a Difference

The mission of The Samaritans is suicide prevention. A nonprofit organization with decades in volunteer public service and proven expertise in the field, The Samaritans provides support to people who are either contemplating suicide or who have been personally affected by suicide. Our focus is not solely on those people who are at imminent risk for suicide. Our goal is to provide pathways to healing for our whole community. We do this by providing caring, sincere, and attentive listeners who rekindle people’s lost sense of hope, de-escalate situations from a crisis level, and provide the connections that make day to-day living manageable through compassionate interaction in a safe, comfortable, and anonymous environment. We promote an inclusive environment where differences are acknowledged and celebrated, communication is open, conflicts are addressed early and resolved, and where there is a shared mindset of supporting our communities, we serve. At The Samaritans, our mission is simple yet powerful: suicide prevention through connection, compassion, and hope.

If you are someone who leads with compassion, listens with intention, and wants to make a meaningful impact—this role is for you.

About the role

Must be a current employee of the organization.

Working remotely, Shift supervisors will back-up and advise staff and volunteers on the Samaritans Crisis Line, using National Suicide Prevention Lifeline/988 protocols.

They must possess the composure, judgment and critical thinking needed during potential imminent risk situations.

Hours may vary depending on operational needs.

What you'll do

Assist Crisis Line Associates and volunteers on the crisis line, as needed. If asked, listen carefully to a situation, and then quickly develop and evaluate options for people in crisis, while staying in accord with Samaritans’ and National Suicide Prevention Lifeline’s guidelines, policies, and procedures. Keep composure in high-stress situations. Instruct and mentor crisis Line Associates/volunteers/interns. Enter and review data to track the effectiveness and impact of crisis line services. Provide written follow-up as needed or requested. Build and maintain relationships with supervisors, crisis Line Associates/volunteers/interns, emergency service personnel, and behavioral health professionals, among others. Exercise discretion in handling confidential situations and information. Convey sensitive information in a timely manner to qualified parties. Be able to multi-task. Remain informed on suicide prevention best practices, models, and initiatives. Adhere to all Samaritans on Cape Cod and the Islands policies, procedures, best practices, and those in accordance with our accreditation through the International Council of Helplines, and guidelines from the Massachusetts Suicide Prevention Coalition, the Massachusetts Department of Public Health, and the National Suicide Prevention Lifeline. Other responsibilities as assigned.

Qualifications

Preferred Bachelor’s degree or professional experience in a mental health agency, nonprofit, or similar organization. Previous experience working on a suicide prevention crisis line, customer service, and/or phone center required. High comfort level with technology, including computer and internet skills, smartphones, and integrated systems. Experience with the iCarol software system or similar cloud-based database, telephony applications, and Microsoft Teams required. Attention to detail required. Ability to problem solve and troubleshoot in a fast-paced and evolving remote work environment.

Special Requirements

Successful completion of Samaritans Crisis Line training. Remote work with occasional in-person interaction with staff and colleagues. Access to active, high-speed internet service. Access to a secure, private space where confidentiality can be maintained. Refresher training and regular staff meetings. Background and CORI checks.

Pay Rate and Benefits

$21-25 per hour 8 paid holidays (prorated for part-time hours) Direct deposit payroll Generous vacation, sick and personal time off policies Opportunity to work from a remote location.

The Samaritans is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Compensation details: 21-25 Hourly Wage

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The Samaritans Cape Cod and the Islands

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