Bilingual Intake Coordinator

Vincent de Paul Georgia's (SVdP) envisions a more just and compassionate Georgia, where every neighbor lives with dignity and opportunity. Our mission is to serve our neighbors with love and respect: delivering help, hope and pathways to self-sufficiency. With a core focus on preventing homelessness, fighting hunger, and improving health, our programs include rental and utility assistance, food recovery and distribution, and prescription fulfillment through an onsite pharmacy. Through all we do we practice the Vincentian Virtues of Simplicity, Selflessness, Gentleness, Humility and Zeal. Services are provided through the headquarters' (Council) facility in Chamblee, GA, 75 Conferences (parish-based chapters) throughout the state, and 9 Thrift Stores. To learn more about SVdP Georgia and our programs, visit our website at www.svdpgeorgia.org

Feed. Clothe. House. Heal

Reporting to the Casework Manager, the Intake Coordinator is the first point of contact for visitors to the St Vincent de Paul Conference Support Center seeking assistance. They will provide a variety of services to those visitors including information regarding program eligibility, assistance with appropriate applications and referrals to partner agencies. In addition, they are responsible for screening and processing referrals for case management and food pantry assistance. This position is customer service based and also requires some basic case management.

Job Responsibilities:

Triages clients in person and on the phone to determine appropriate next steps according to St Vincent de Paul Georgia policies and protocols
Communicates processes, requirements, and aid options to those seeking assistance in English and Spanish
Manages the intake process, provides direction and assigns duties to the volunteers and interns assisting in the Support Area
Assess eligibility and enter applications and recertifications on behalf of clients.
Collects documentation and prepares check requests
Makes assessments for eligibility for Thrift Store vouchers following established processes; Maintain budget for vouchers
Ensures accuracy of paperwork and accurately input into Client Management System (CMS) database
Provides administrative support to Council Casework Manager and Caseworkers
Provides interpretation services (Spanish/English) for caseworkers as needed
Maintains knowledge of grant requirements and ensures compliance with funding sources
Returns calls from the assistance line to neighbors in need seeking assistance.
Refers neighbors in need to community resources and other organizations.
Provides excellent customer service to neighbors in need (clients)
Manages files and documents, follow record-keeping requirements and maintain confidentiality. Manages multiple work streams and priorities simultaneously while maintaining quality, customer service standards and accuracy.
Other duties as assigned

Qualifications:

High school diploma or its equivalent; College degree in Social Work, Psychology or other social services discipline a plus
A combination of experience of reception and intake within human services, outreach or other non-profit agency providing direct aid to the public is strongly preferred.
Ability to read, write and verbally communicate in English and Spanish required
Experience working with low-income families and connecting them to services.
Intermediate computer literacy including database management/data entry and reporting; experience with Microsoft Word, Excel and Outlook required.
Strong organizational and time management skills with the ability to multitask and prioritize tasks effectively
Demonstrated ability to use critical thinking to solve problems
Complete specific training, background check (including fingerprinting) and maintain appropriate certifications as mandated by specific grants and contracts.
Ability to handle difficult people and situations in an appropriate manner
Ability to forge positive relationships with clients, co-workers and colleagues
Ability to support the mission of a Catholic based, non-profit organization

Work Environment/Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to handle or feel objects or controls; reach with hands and arms.
Must have the ability to lift and small carry parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.
This position works in an in person office environment, Monday - Friday during normal business hours. He/She may occasionally support special events on nights and weekends

Compensation:

Competitive salary commensurate with experience and background plus benefits, including health insurance and 401K retirement plan, 401K match, STD, LTD, Life Insurance, FSA/HSA.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents may perform other related duties as may be required.

Learn more about St. Vincent de Paul Georgia at www.svdpgeorgia.org

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St. Vincent de Paul Georgia

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Bilingual Intake Coordinator